Support Board
Date/Time: Tue, 24 Dec 2024 12:58:12 +0000
chart support
View Count: 820
| [2015-11-03 19:39:40] |
| User440412 - Posts: 3 |
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justed downloaded sierra chart and having problem getting started if I open chart I get no data
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| [2015-11-03 20:10:03] |
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Open a chart, let us know the symbol and then provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-03 20:39:01] |
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Message Log: Software version: 1316 | 2015-11-03 18:55:23 Uses New Spreadsheets | 2015-11-03 18:55:23 Usage end date: 2015-11-18 | 2015-11-03 18:55:23 Enabled for: Advanced Features. | 2015-11-03 18:55:23 Enabled for: Advanced Features 2. | 2015-11-03 18:55:23 Enabled for: Sierra Chart Historical Data Service. | 2015-11-03 18:55:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-11-03 18:55:23 Current selected Data/Trading service: SC Forex Data (FXCM) | 2015-11-03 18:55:23 Chart Update Interval: 500 | 2015-11-03 18:55:23 Time Zone: +00:00:00 (UTC+00) | 2015-11-03 18:55:23 2015-11-03 10:55:23 Local computer time | 2015-11-03 18:55:23 2015-11-03 18:55:23 Local computer time in UTC | 2015-11-03 18:55:23 2015-11-03 18:55:23 Local computer time in SC Time Zone | 2015-11-03 18:55:23 2015-11-03 18:55:23 Server time in UTC | 2015-11-03 18:55:23 Local computer UTC time and Server UTC time difference: 2 seconds. | 2015-11-03 18:55:23 Program path: C:\SierraChart\ | 2015-11-03 18:55:23 Data Files path: C:\SierraChart\Data\ | 2015-11-03 18:55:23 OS Version Number: 6.1 | 2015-11-03 18:55:23 Locale Information: C | 2015-11-03 18:55:23 Checking for new symbol settings for fxcm | 2015-11-03 18:55:23 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-03 18:55:23 HTTP connection to www.sierrachart.com:80 (3) | Connected. | 2015-11-03 18:55:24 Requesting symbol settings for fxcm. Overwrite = on. | 2015-11-03 18:55:24 Symbol settings received. | 2015-11-03 18:55:25 Processed received symbol settings | 2015-11-03 18:55:25 SC Forex Data (FXCM) | Connecting to the server ds3.sierracharts.com. Port 443 | 2015-11-03 18:55:28 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-11-03 18:55:28 Socket (4) | Connected. | 2015-11-03 18:55:28 SC Forex Data (FXCM) | Connected to server. | 2015-11-03 18:55:28 SC Forex Data (FXCM) | Setting DTC Encoding to Binary | 2015-11-03 18:55:28 SC Forex Data (FXCM) | Sending logon request message. | 2015-11-03 18:55:28 SC Forex Data (FXCM) | Server Name: SC Realtime Server. | 2015-11-03 18:55:29 SC Forex Data (FXCM) | Server protocol version: 7. Client protocol version: 7 | 2015-11-03 18:55:29 SC Forex Data (FXCM) | Successfully connected. | 2015-11-03 18:55:29 SC Forex Data (FXCM) | Connected to data server. | 2015-11-03 18:55:29 HTTP connection to www.sierrachart.com:80 (3) | Closed. No error. | 2015-11-03 18:55:30 HTTP connection to www.sierrachart.com:80 (3) | Shutdown and closed. | 2015-11-03 18:55:30 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\es.scid | 2015-11-03 18:58:08 SC Forex Data (FXCM) | Starting real-time market data updates for: ES. ID: 1 | 2015-11-03 18:58:09 Intraday data recording state for symbol ES is set to download 'Pending'. | 2015-11-03 18:58:09 HD Request # 2 | Downloading Intraday chart data for ES to the file ES.scid. Service: fxcm | 2015-11-03 18:58:09 Compressing file: C:\SierraChart\Data\ES.scid. This may take a while. | 2015-11-03 18:58:09 HD Request # 2 | Download start Date-Time: 2015-05-01 18:58:09.000 | 2015-11-03 18:58:09 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2015-11-03 18:58:09 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-11-03 18:58:09 Real-time data for symbol ES is currently unavailable. | 2015-11-03 18:58:09 Socket (6) | Connected. | 2015-11-03 18:58:09 HD Request # 2 | Sending historical data logon request message. | 2015-11-03 18:58:09 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-05-01 18:58:09. Record interval: 1. Symbol: ES | 2015-11-03 18:58:09 Socket (6) | Shutdown and closed. | 2015-11-03 18:58:09 The network socket for historical data has been closed. | 2015-11-03 18:58:09 HD Request # 2 | Error downloading historical Intraday data for ES. Historical data file not available for symbol. | 2015-11-03 18:58:09 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES | 2015-11-03 18:58:09 HD Request # 2 | Intraday download COMPLETE for ES. Completion time: 0s. Unique request ID: 1 | 2015-11-03 18:58:09 Removed historical data download ID 1 | 2015-11-03 18:58:09 Real-time Intraday chart data file updates started for ES | 2015-11-03 18:58:09 ES 1 Min #1 | Reloading chart. | 2015-11-03 19:06:54 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\es.scid | 2015-11-03 19:06:54 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\sp.scid | 2015-11-03 19:08:29 SC Forex Data (FXCM) | Starting real-time market data updates for: SP. ID: 2 | 2015-11-03 19:08:30 Intraday data recording state for symbol SP is set to download 'Pending'. | 2015-11-03 19:08:30 HD Request # 3 | Downloading Intraday chart data for SP to the file SP.scid. Service: fxcm | 2015-11-03 19:08:30 Compressing file: C:\SierraChart\Data\SP.scid. This may take a while. | 2015-11-03 19:08:30 HD Request # 3 | Download start Date-Time: 2015-05-01 19:08:30.000 | 2015-11-03 19:08:30 HD Request # 3 | Using server: ds5.sierracharts.com port 10149 | 2015-11-03 19:08:30 Real-time data for symbol SP is currently unavailable. | 2015-11-03 19:08:30 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-11-03 19:08:30 Socket (12) | Connected. | 2015-11-03 19:08:30 HD Request # 3 | Sending historical data logon request message. | 2015-11-03 19:08:30 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-05-01 19:08:30. Record interval: 1. Symbol: SP | 2015-11-03 19:08:31 Socket (12) | Shutdown and closed. | 2015-11-03 19:08:31 The network socket for historical data has been closed. | 2015-11-03 19:08:31 HD Request # 3 | Error downloading historical Intraday data for SP. Historical data file not available for symbol. | 2015-11-03 19:08:31 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SP | 2015-11-03 19:08:31 HD Request # 3 | Intraday download COMPLETE for SP. Completion time: 0s. Unique request ID: 2 | 2015-11-03 19:08:31 Removed historical data download ID 2 | 2015-11-03 19:08:31 Real-time Intraday chart data file updates started for SP | 2015-11-03 19:08:31 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SP.scid | 2015-11-03 19:09:11 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SP.scid | 2015-11-03 19:09:12 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SP.scid | 2015-11-03 19:09:13 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SP.scid | 2015-11-03 19:09:13 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SP.scid | 2015-11-03 19:09:14 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$SPX.scid | 2015-11-03 19:10:52 SC Forex Data (FXCM) | Starting real-time market data updates for: $SPX. ID: 3 | 2015-11-03 19:10:52 Intraday data recording state for symbol $SPX is set to download 'Pending'. | 2015-11-03 19:10:52 HD Request # 4 | Downloading Intraday chart data for $SPX to the file $SPX.scid. Service: fxcm | 2015-11-03 19:10:52 Compressing file: C:\SierraChart\Data\$SPX.scid. This may take a while. | 2015-11-03 19:10:52 HD Request # 4 | Download start Date-Time: 2015-05-01 19:10:52.000 | 2015-11-03 19:10:52 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2015-11-03 19:10:52 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-11-03 19:10:52 Real-time data for symbol $SPX is currently unavailable. | 2015-11-03 19:10:52 Socket (14) | Connected. | 2015-11-03 19:10:52 HD Request # 4 | Sending historical data logon request message. | 2015-11-03 19:10:52 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-05-01 19:10:52. Record interval: 1. Symbol: $SPX | 2015-11-03 19:10:53 HD Request # 4 | Error downloading historical Intraday data for $SPX. Historical data file not available for symbol. | 2015-11-03 19:10:53 Socket (14) | Shutdown and closed. | 2015-11-03 19:10:53 The network socket for historical data has been closed. | 2015-11-03 19:10:53 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $SPX | 2015-11-03 19:10:53 HD Request # 4 | Intraday download COMPLETE for $SPX. Completion time: 1s. Unique request ID: 3 | 2015-11-03 19:10:53 Removed historical data download ID 3 | 2015-11-03 19:10:53 Real-time Intraday chart data file updates started for $SPX | 2015-11-03 19:10:53 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201512-CME.scid | 2015-11-03 19:22:15 SC Forex Data (FXCM) | Starting real-time market data updates for: ES-201512-CME. ID: 4 | 2015-11-03 19:22:15 Intraday data recording state for symbol ES-201512-CME is set to download 'Pending'. | 2015-11-03 19:22:15 HD Request # 5 | Downloading Intraday chart data for ES-201512-CME to the file ES-201512-CME.scid. Service: fxcm | 2015-11-03 19:22:15 Compressing file: C:\SierraChart\Data\ES-201512-CME.scid. This may take a while. | 2015-11-03 19:22:15 HD Request # 5 | Download start Date-Time: 2015-05-01 19:22:15.000 | 2015-11-03 19:22:15 HD Request # 5 | Using server: ds4.sierracharts.com port 10149 | 2015-11-03 19:22:15 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-11-03 19:22:15 Real-time data for symbol ES-201512-CME is currently unavailable. | 2015-11-03 19:22:16 Socket (21) | Connected. | 2015-11-03 19:22:16 HD Request # 5 | Sending historical data logon request message. | 2015-11-03 19:22:16 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2015-05-01 19:22:15. Record interval: 1. Symbol: ES-201512-CME | 2015-11-03 19:22:16 Socket (21) | Shutdown and closed. | 2015-11-03 19:22:16 HD Request # 5 | Error downloading historical Intraday data for ES-201512-CME. Historical data file not available for symbol. | 2015-11-03 19:22:16 The network socket for historical data has been closed. | 2015-11-03 19:22:16 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201512-CME | 2015-11-03 19:22:16 HD Request # 5 | Intraday download COMPLETE for ES-201512-CME. Completion time: 1s. Unique request ID: 4 | 2015-11-03 19:22:16 Removed historical data download ID 4 | 2015-11-03 19:22:16 Real-time Intraday chart data file updates started for ES-201512-CME | 2015-11-03 19:22:16 Sierra Chart Support |
| [2015-11-03 21:29:26] |
| User440412 - Posts: 3 |
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is there a problem? how can I get data
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| [2015-11-03 22:31:15] |
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We can see you want futures data. Refer to this section here about that: http://www.sierrachart.com/index.php?page=doc/Data.php#FuturesData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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