Support Board
Date/Time: Tue, 24 Dec 2024 03:21:42 +0000
no connection
View Count: 705
| [2015-11-02 06:33:30] |
| User737065 - Posts: 23 |
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Dear Sirs, I started my platform and it is constantly trying to connect but cannot establish a connection. My internet is working so I ask for your assistance. Thank your, regards |
| [2015-11-02 06:39:06] |
| User737065 - Posts: 23 |
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I use the CQG data feed.
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| [2015-11-02 06:47:07] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-02 06:58:15] |
| User737065 - Posts: 23 |
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Software version: 1282 | 2015-11-02 06:33:04 Uses New Spreadsheets | 2015-11-02 06:33:04 Usage end date: 2016-01-03 | 2015-11-02 06:33:04 Enabled for: Advanced Features. | 2015-11-02 06:33:04 Enabled for: Sierra Chart Historical Data Service. | 2015-11-02 06:33:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-11-02 06:33:04 Current selected Data/Trading service: CQG FIX Trading | 2015-11-02 06:33:04 Chart Update Interval: 500 | 2015-11-02 06:33:04 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-11-02 06:33:04 2015-11-02 06:33:04 Local computer clock time | 2015-11-02 06:33:04 2015-11-02 05:33:04 GMT time | 2015-11-02 06:33:04 2015-11-02 06:33:04 Time zone adjusted time | 2015-11-02 06:33:04 Time difference to server time: 3 seconds. | 2015-11-02 06:33:04 Program path: C:\SierraChart\ | 2015-11-02 06:33:04 Data Files path: C:\SierraChart\Data\ | 2015-11-02 06:33:04 OS Version Number: 6.1 | 2015-11-02 06:33:04 Locale Information: C | 2015-11-02 06:33:04 Checking for new symbol settings for cqg | 2015-11-02 06:33:04 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-02 06:33:05 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-11-02 06:33:05 Symbol settings are up-to-date for cqg | 2015-11-02 06:33:05 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-11-02 07:55:27 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-11-02 07:55:27 socket (61) | Connected. | 2015-11-02 07:55:27 CQG FIX: Sending the Logon message. | 2015-11-02 07:55:28 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2015-11-02 07:55:28 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2015-11-02 07:55:28 socket (61) | Shutdown and closed. | 2015-11-02 07:55:28 CQG FIX: Logged out and disconnected. | 2015-11-02 07:55:28 CQG FIX: Disconnected. | 2015-11-02 07:55:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-11-02 07:55:28 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-11-02 07:55:28 CQG FIX: DisconnectFIX called. | 2015-11-02 07:55:28 CQG FIX Trading | Disconnected. | 2015-11-02 07:55:28 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-02 07:55:28 Date Time Of Last Edit: 2015-11-02 07:02:17
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| [2015-11-02 07:03:57] |
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Contact your broker/trading service and let them know you are receiving this message: CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2015-11-02 07:01:14 Refer them to the documentation here: CQG Trading Platform Service: CQG Account Requirements Also update Sierra Chart to the current version with Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-02 07:30:43] |
| User737065 - Posts: 23 |
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Thank you for your help. I contacted my broker and I was told that there a change in the backoffice necessary. Best regards |
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