Support Board
Date/Time: Wed, 25 Dec 2024 02:29:28 +0000
Flatten in SC not totally working in IB/TWS
View Count: 3249
| [2015-11-04 01:50:10] |
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We now have the information we need to resolve this for you. You can now set Global Settings >> Data/Trade Service Settings>> Data and Other Settings >> Output Debugging Messages to False. We will try to have the changes out by morning. For the record this relates to a Financial Advisor account and we are going to make some changes to apply standard Trade Position data handling for that account type. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-04 04:58:40] |
| John M - Posts: 171 |
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Thank you, it's not something you have to stay up all night doing, Whenever it's done, it's done. No life and death issues here at all. Your support was excellent and it's duly noted and appreciated. |
| [2015-11-04 09:15:46] |
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Please update to prerelease version 1319 by following these instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate You need to use Help >> Download Prerelease. Let us know if you still see the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-04 13:55:48] |
| John M - Posts: 171 |
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Good morning Have installed the prerelease and run some paper trades, it appears to be working as it should, the paper trade TWS platform is slightly different from the real one. I'll know more over the course of the day as some real trades go off Will update you on progress thank you for your overnight efforts |
| [2015-11-12 18:02:19] |
| John M - Posts: 171 |
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Have noticed an unusual and recurring action since this update. When SC does some historical data work (I think that's when it happens, not certain yet), the portfolio window in TWS changes accounts. Kind of disconcerting. This is not running trades with SC, but while using the DOM/Booktrader in TWS is how I noticed it as TWS Booktrader won't show profit/loss if a different account is selected from the account in Booktrader. If it's been changed by SC, have to manually go put it to the right account portfolio in TWS. |
| [2015-11-12 18:22:21] |
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When SC does some historical data work (I think that's when it happens, not certain yet), the portfolio window in TWS changes accounts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-13 13:28:32] |
| John M - Posts: 171 |
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IT reliably does this when SC is booted and checking the trade data from IB/TWS. This is an interaction between SC and TWS probably related to the FA functionality recently implemented. If SC checks trade data during the day, it does it again. There may not be a way around this but it should be noted that it does happen and it is an interaction of SC and TWS.
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| [2015-11-13 17:44:59] |
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You need to tell Interactive Brokers about this. This is strictly an Interactive Brokers issue. Sierra Chart has 0% control over this. What they could do is look at their TWS log file to find out why this is happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-13 18:12:00
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