Support Board
Date/Time: Tue, 24 Dec 2024 02:52:56 +0000
Runtime Error
View Count: 777
| [2015-10-31 20:26:13] |
| User94740 - Posts: 333 |
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Hi SC, everytime I start sc, I get this message as attached. I am running win7 pro 64bit. Would appreciate your understanding.
Date Time Of Last Edit: 2015-10-31 20:27:53
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 Runtime Error SC 20151031.PNG / V - Attached On 2015-10-31 20:26:09 UTC - Size: 139.68 KB - 256 views |
| [2015-10-31 20:52:11] |
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Follow the instructions here to update Sierra Chart to the current version: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate It should not be occurring under any condition but possibly in the version you are running there is some unknown problem we are not aware of. If you have been seeing this for a while, you should have immediately let us know about it. Let us know if you still see it after updating. If so, then follow the instructions here: http://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-31 20:54:00] |
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Actually that message does not look like it is from Sierra Chart but another program on your system. If you acknowledge that message box, then Sierra Chart would shutdown if it is from Sierra Chart. So if Sierra Chart is not shutting down, it is not from Sierra Chart. So therefore, there is some other problem on your system which is outside the scope of our support to help with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-31 20:55:01
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| [2015-10-31 23:43:09] |
| User94740 - Posts: 333 |
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it seems sc is requesting the Runtime to be terminated. I only have two programs running on my trading computer. sc and trading platform and it always happens when I start sc. I will also check in the processes and programs being ran after starting the computer. But I will update and see what happens and inform you after doing some of my own checking.
Date Time Of Last Edit: 2015-10-31 23:43:20
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| [2015-11-01 00:38:32] |
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Updating is not going to help this problem now that we understand it. If you press OK on that dialog window and it does not affect Sierra Chart, then it is coming from another program. We do not know what that other program is. The best way to determine what the program is, is to open the Windows Task Manager when you see this runtime error dialog. See what process gets removed from the list of processes when you press the OK button. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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