Support Board
Date/Time: Tue, 24 Dec 2024 02:47:50 +0000
Help! DAX orders do not appear on TWS and vanish
View Count: 936
| [2015-10-27 07:39:02] |
| phaedonk - Posts: 352 |
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This happens only with DAX. GBL and forex orders appear fine. When I send a DAX order, it says order sent, but nothing appears on TWS. After a few seconds the line disappears from the chart, TWS still has no knowledge of it. I rebooted and restarted all programs, to no result. What other info do you need from me? I'm on Sierra 1300, TWS build 949.3a Thank you. |
| [2015-10-27 07:40:43] |
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Follow the instructions here to update the symbol settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps Use this new symbol format you will find in File >> Find Symbol >> Futures: DAX-######-DTB-EUR-25 You can change the symbol of existing charts through Chart >> Chart Settings >> Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-27 07:41:09
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| [2015-10-27 07:43:21] |
| phaedonk - Posts: 352 |
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Thanks, that was quick! Everything OK, was there an announcemenet about this?
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| [2015-10-27 08:01:19] |
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No announcement from us. We heard about this yesterday and we have been responding to questions as they come up.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-29 10:45:47] |
| phaedonk - Posts: 352 |
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I see that the new name probably has to do with the introduction of the Mini DAX. I tried to get data for the Mini, through DAX-201512-DTB-EUR-5, but I guess you do not offer it yet?
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| [2015-10-29 10:55:59] |
| tobi - Posts: 351 |
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phaedonk, Mini-Dax will first be available on Nov. 2nd at IB. Have a look at the Bulletin in TWS. They sent out a notice today.
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| [2015-10-29 10:56:34] |
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The Sierra Chart Exchange Data Feed does provide mini DAX futures at this time. We have set up the proper symbol settings for it just now. Update the symbol settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps Open a chart for: DAX-201512-DTB-EUR-5 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-29 10:57:31] |
| phaedonk - Posts: 352 |
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I don't see anything yet, but thanks for the info. Trading started yesterday though. Hopefully it will have large volume to make it worthwhile.
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| [2015-10-29 11:06:34] |
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You should be getting data for sure now. We see you do have the EUREX exchange active on your Sierra Chart account. After following through the procedure to update the symbol settings, post a copy of the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-29 11:07:08
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| [2015-10-29 11:09:18] |
| tobi - Posts: 351 |
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FYI, working fine here (SC, Eurex -> IB)
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| [2015-10-29 11:20:13] |
| phaedonk - Posts: 352 |
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Yes, after a restart and symbols update it's fine. I feel sorry for this chart though, hopefully it will get better.
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