Support Board
Date/Time: Mon, 23 Dec 2024 23:48:40 +0000
Symbol unknown Dax
View Count: 1951
| [2015-10-26 07:11:10] |
| User702063 - Posts: 2 |
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Since this morning I dont get the DAX-quotes anymore in my Sierra charts. I use IB and get the DAX-quotes there without any problem. The symbol in IB is the same as last week when Sierra accepted it: DAX Dec18`15@ DTB The quotes from ESTX50 Dec18`15 @ DTB also function without any problem in IB AND Sierra Chart. But since this morning Sierra Chart gives the message concerning the DAX: Symbol unknown. What Can I do? Can you fix the problem? Best regards N. Feddersen |
| [2015-10-26 07:20:06] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-26 07:21:25] |
| User130461 - Posts: 2 |
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I dont get the Dax-quotes, too. Same Problem at Symbol DAX-201512-DTB
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| [2015-10-26 07:24:16] |
| User130461 - Posts: 2 |
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Symbol Error: DAX-201512-DTB is unknown, unavailable, or improperly formatted. | 2015-10-26 08:02:18 Message from IB: Die Kontrakt Beschreibung spezifiziert für DAX ist unklar; Sie müssen die Währung bestimmen.. IB Error Code: 200. Request ID: 4. | 2015-10-26 08:02:18 and Message from IB: Die spezifzierte Kontrakt Beschreibung für DAX ist nicht eindeutig; Sie müssen den Multiplikator bestimmen.. IB Error Code: 200. Request ID: 7. | 2015-10-26 08:10:11 Error downloading historical Intraday data for DAX-201512-DTB-EUR. The symbol was not found. | 2015-10-26 08:10:11 |
| [2015-10-26 07:45:08] |
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Follow the instructions here to update the symbol settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps Use this new symbol format you will find in File >> Find Symbol >> Futures: DAX-######-DTB-EUR-25 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-26 08:12:19] |
| User702063 - Posts: 2 |
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Thank you for your help. Now all is fine again.
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