Support Board
Date/Time: Mon, 23 Dec 2024 20:03:29 +0000
Problem s with CQG
View Count: 1341
| [2015-10-20 08:34:44] |
| Forward - Posts: 65 |
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Hello i unchecked the Allow Support for Sierra Chart Data Feeds on myothers two PC and i can receive your Sierra Chart Data . So now i Have 1 PC with iqFeed Data , 1 PC with CQG Data , and last PC with your Sierra Chart Data . But now i have an issue , the second PC with CQG doen't receive any data from CQG . This after the unchecked data. I close Sierra and reopen the program but nothing Real Time Data . How to fix this issue ? |
| [2015-10-20 10:03:11] |
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Is your CQG account authorized for market data? You are able to use the Sierra Chart Exchange Data Feed when using CQG. So what is the purpose of running a second copy of Sierra Chart to use the Sierra Chart Exchange Data Feed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-20 11:51:59] |
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We want to help you with this, and the best way is for you to use the Sierra Chart Exchange Data Feed while connected to CQG. If there is a particular symbol you do not see listed in File >> Find Symbol that you need, let us know. We want to make this work for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-20 17:23:35] |
| Forward - Posts: 65 |
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So what is the purpose of running a second copy of Sierra Chart to use the Sierra Chart Exchange Data Feed? I am using Sierra on 3 different PC for my research so I can use the Sierra Exchange JUST on one PC becouse i pay for your data just for one PC . If i don't uncheck " Allow support for Sierra Chart Data feed " on the others two PC , then i can't receive the real time data from you . You write to me : ------------------------------------------------------------------------------------------------------- This is the reason for the problem: SC Exchange Data | Logon error from server : Limited to one connection per username for the requested data source. | 2015-10-19 14:53:26 More information about this is here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections You can only use the Sierra Chart Exchange Data Feed from one copy of Sierra Chart at a time, unless you pay for additional connections. We see you are also using CQG. Are you using the Sierra Chart Exchange Data Feed with CQG as well? ------------------------------------------------------------- I uncheked " Allow Support for Sierra Chart Data Feeds" on the CQG PC and iqFEED PC and now i can see the Real Time data on the 3° PC but no on the CQG PC |
| [2015-10-20 18:04:57] |
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You need to activate a second data connection to use with CQG. This can be done here: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-21 07:32:06] |
| Forward - Posts: 65 |
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But i should like to take the CQG Data , not to have a second Sierra Chart Real time data connection with your Data. This is becouse i pay already my broker for this . |
| [2015-10-21 15:55:08] |
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OK if you are not receiving data from CQG, then follow the instructions here in this section: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges If you still have a problem receiving data from CQG, then at that time post a copy of the Message Log so we can determine why. Here are the instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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