Support Board
Date/Time: Mon, 23 Dec 2024 17:09:20 +0000
Getting an error when I try to add a real-time data connection
View Count: 714
| [2015-10-14 18:18:05] |
| User534053 - Posts: 25 |
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The attached image shows the error message I'm getting.
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 2015-10-14_1115.png / V - Attached On 2015-10-14 18:17:54 UTC - Size: 73.87 KB - 258 views |
| [2015-10-14 18:25:48] |
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OK we will get this resolved for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-14 18:26:19] |
| User534053 - Posts: 25 |
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Great, thank you!
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| [2015-10-14 18:28:46] |
| User534053 - Posts: 25 |
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I'm trying to test your data feed because I'm getting this weird chart bug when using SierraChart with InteractiveBrokers where the Numbers Bars will have missing data. The attached image shows the problem. Is that an IB data feed problem, or is there a setting I should change? Thanks, Markus |
| 2015-10-14_1126.png / V - Attached On 2015-10-14 18:28:11 UTC - Size: 89.42 KB - 255 views |
| [2015-10-14 18:58:10] |
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For Numbers Bars you must use the Sierra Chart Exchange Data Feed. Interactive Brokers does not provide the necessary data for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-14 20:29:02] |
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The account has been reactivated for you.
Sierra Chart Support |
| [2015-10-14 20:29:29] |
| User534053 - Posts: 25 |
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Terrific, thank you for the quick response!
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