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Date/Time: Mon, 23 Dec 2024 16:11:58 +0000



ICEUS and ICEEU data not updating

View Count: 752

[2015-10-11 23:24:39]
i960 - Posts: 360
Market depth is fine but actual tick data is not coming through. Verified on both DX (ICEUS) and CB/COIL (ICEEU).
[2015-10-11 23:34:39]
Sierra Chart Engineering - Posts: 104368
We are checking on this.

Looks like a Barchart problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
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[2015-10-11 23:39:27]
Sierra Chart Engineering - Posts: 104368
Barchart operations has been notified of this and told that it is a priority. We expect them to be acting on that within the next 15 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-10-11 23:49:45]
i960 - Posts: 360
Tick data is back for both of these. Do they do the data backfilling or does Sierra? Seems like Barchart's problem to handle that.
[2015-10-11 23:59:41]
i960 - Posts: 360
Might have spoke too soon.. will give it a bit before checking back.
[2015-10-12 00:10:00]
Sierra Chart Engineering - Posts: 104368
We can patch the missing data, but we will need to schedule that a little later on in the evening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-10-12 20:46:37]
i960 - Posts: 360
Can we get this data patched during the ICEUS/ICEEU downtime period? (1800-2000ET)
[2015-10-12 21:13:14]
Sierra Chart Engineering - Posts: 104368
The missing data was already patched before the morning.

Re-download the data now. Let us know if you see anything missing and the symbols.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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