Support Board
Date/Time: Mon, 23 Dec 2024 16:28:54 +0000
Problem to retrieve historical data SC Forex Data (FXCM)
View Count: 689
| [2015-10-11 22:33:48] |
| User113734 - Posts: 60 |
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This morning I cannot retrieve historical data. Worked fine all year, so no issues with firewall either. I assume must be an issue with the provider. Log says:. Socket (23) | Shutdown and closed. | 2015-10-12 01:18:39 The network socket for historical data has been closed. | 2015-10-12 01:18:39 |
| [2015-10-11 22:40:26] |
| User113734 - Posts: 60 |
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I just tried to connected thru my 2nd pc and no luck either, so def a provider's issue one should assume...
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| [2015-10-11 23:13:33] |
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We are aware of the issue and we are working on it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-11 23:28:21] |
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We have lost access to the FXCM data feed and are awaiting a new password from FXCM to be able to connect to it. They have been told this is a priority. We are patching through another data feed which covers the Forex pairs and some of the CFD markets like gold. We should have this done in a few more minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-11 23:32:31] |
| User113734 - Posts: 60 |
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Ok, let me know which data feed i should connect to once u can find a temporary solution.
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| [2015-10-12 00:01:37] |
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Continue to use the SC Forex Data feed. The problem is temporarily solved but not all CFDs are available. This will be solved as soon as possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-12 00:25:38] |
| User113734 - Posts: 60 |
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Thanks. Looking forward for a permanent resolution of this issue.
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| [2015-10-12 04:44:43] |
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The full FXCM data feed is back up. It was up several hours ago. Just letting you know now. There is some historical Intraday data patching that we need to do for some CFD markets and that will be done in a few hours from now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-12 04:45:33] |
| User113734 - Posts: 60 |
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Thanks!
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