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Date/Time: Mon, 23 Dec 2024 16:38:18 +0000



Can't load NQ-201512-GLOBEX

View Count: 927

[2015-10-08 02:25:42]
Demi1201 - Posts: 68
Hello,

I can load other futures but NQ will not load or chart stays stuck and does not update.

Is this happening to others?

Thanks,

Dem
[2015-10-08 02:32:07]
Sierra Chart Engineering - Posts: 104368
We are not clear as to the problem. Is the chart blank or does not update in real time? Or is there missing data?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-10-08 13:13:19]
Demi1201 - Posts: 68
Chart does not update.
[2015-10-08 16:50:32]
Sierra Chart Engineering - Posts: 104368
Restart Sierra Chart.

Open a chart for this symbol and then provide a copy of the Message Log by following these instructions here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-10-08 19:23:39]
Demi1201 - Posts: 68
Message Log:

Software version: 1296 | 2015-10-08 21:18:54
Uses New Spreadsheets | 2015-10-08 21:18:54
Usage end date: 2015-12-23 | 2015-10-08 21:18:54
Enabled for: Advanced Features. | 2015-10-08 21:18:54
Enabled for: Sierra Chart Historical Data Service. | 2015-10-08 21:18:54
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-10-08 21:18:54
Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-10-08 21:18:54
Received 1 data feed usernames. | 2015-10-08 21:18:54
Allow Support for Sierra Chart Data Feeds is enabled. | 2015-10-08 21:18:54
Current selected Data/Trading service: Interactive Brokers | 2015-10-08 21:18:54
Chart Update Interval: 40 | 2015-10-08 21:18:54
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-10-08 21:18:54
2015-10-08 21:18:54 Local computer time | 2015-10-08 21:18:54
2015-10-08 19:18:54 Local computer time in UTC | 2015-10-08 21:18:54
2015-10-08 21:18:54 Local computer time in SC Time Zone | 2015-10-08 21:18:54
2015-10-08 19:18:54 Server time in UTC | 2015-10-08 21:18:54
Local computer UTC time and Server UTC time difference: 0 seconds. | 2015-10-08 21:18:54
Program path: C:\SierraChart\ | 2015-10-08 21:18:54
Data Files path: C:\SierraChart\Data\ | 2015-10-08 21:18:54
OS Version Number: 6.2 | 2015-10-08 21:18:54
Locale Information: C | 2015-10-08 21:18:54

Checking for new symbol settings for ib | 2015-10-08 21:18:54
Symbol settings are up-to-date for ib | 2015-10-08 21:18:56
Files to Open on Start up | Opening file: 15 mn.cht | 2015-10-08 21:18:57
Files to Open on Start up | Opening file: Daily.cht | 2015-10-08 21:19:02


Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-10-08 21:22:32
Socket (95) | Connected. | 2015-10-08 21:22:33
SC Exchange Data | Connected to server. | 2015-10-08 21:22:33
SC Exchange Data | Sending logon request message. | 2015-10-08 21:22:33
SC Exchange Data | Server Name: SC Real-Time Server. | 2015-10-08 21:22:33
SC Exchange Data | Server protocol version: 7. Client protocol version: 7. There is a protocol match. | 2015-10-08 21:22:33
SC Exchange Data | Logon error from server : Limited to one connection per username for the requested data source. | 2015-10-08 21:22:33
Socket (95) | Shutdown and closed. | 2015-10-08 21:22:33
SC Exchange Data | Disconnected from the server. | 2015-10-08 21:22:33
SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-10-08 21:22:33
Using username 0 | 2015-10-08 21:22:35
SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-10-08 21:22:35
Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-10-08 21:22:35
Socket (96) | Connected. | 2015-10-08 21:22:35
SC Exchange Data | Connected to server. | 2015-10-08 21:22:35
SC Exchange Data | Sending logon request message. | 2015-10-08 21:22:35
SC Exchange Data | Server Name: SC Real-Time Server. | 2015-10-08 21:22:35
SC Exchange Data | Server protocol version: 7. Client protocol version: 7. There is a protocol match. | 2015-10-08 21:22:35
SC Exchange Data | Logon error from server : Limited to one connection per username for the requested data source. | 2015-10-08 21:22:35
Socket (96) | Shutdown and closed. | 2015-10-08 21:22:35
SC Exchange Data | Disconnected from the server. | 2015-10-08 21:22:35
SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-10-08 21:22:35
Using username 0 | 2015-10-08 21:22:37
SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2015-10-08 21:22:37
Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-10-08 21:22:37
Socket (97) | Connected. | 2015-10-08 21:22:37
SC Exchange Data | Connected to server. | 2015-10-08 21:22:37
SC Exchange Data | Sending logon request message. | 2015-10-08 21:22:37
Date Time Of Last Edit: 2015-10-09 04:23:42
[2015-10-09 04:24:32]
Sierra Chart Engineering - Posts: 104368
This is the problem:

SC Exchange Data | Logon error from server : Limited to one connection per username for the requested data source. | 2015-10-08 21:22:07

If you want to use the Sierra Chart Exchange Data feed from more than one copy of Sierra Chart at the same time, you have to activate additional connections here:
https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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