Support Board
Date/Time: Mon, 23 Dec 2024 15:14:08 +0000
Historical data download not working for cqg / deepdiscounttrading account
View Count: 1455
| [2015-10-06 10:38:11] |
| Cavalry3162 - Posts: 523 |
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Hello support, i've opened up a new Account with ddt and switched YM futures trading over to them. This includes the charting with sierrachart. However, i am facing some issues with downloading historical data for historical charts (daily and monthly) as it obviously stucks wihin ist "Blue" downloading box. There is no error message in the logs and when i change the data Setting back and forth between interactivebrokers and ddt it is either working (with IB) or not (with DDT). So there gotta be an issue with the cqg Part... Please take a look into this. Thanks, Andreas |
| [2015-10-06 13:48:30] |
| SC Developer - David - Posts: 660 |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog |
| [2015-10-06 13:55:58] |
| Cavalry3162 - Posts: 523 |
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Hello Support, please find attached the log. i have initiated an historical request for the gold future. it is stuck in the state you can see on the screenshot. thanks, Andreas |
 2015-10-06_message_log.txt - Attached On 2015-10-06 13:55:41 UTC - Size: 299.62 KB - 574 views  2015-10-06_09-54-38.png / V - Attached On 2015-10-06 13:55:47 UTC - Size: 10.97 KB - 422 views |
| [2015-10-06 14:04:44] |
| Cavalry3162 - Posts: 523 |
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fwiw, message log still unched.. no timeout or anything, gold chart unched as well..
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| [2015-10-06 17:36:30] |
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This problem is now fixed. Update Sierra Chart to the current version by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-06 17:43:49] |
| Cavalry3162 - Posts: 523 |
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i can confirm that the issue has been fixed. thank you for your fast repsonse. Andreas |
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