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Date/Time: Mon, 23 Dec 2024 15:08:24 +0000



Missing data for ICE Europe symbols CQG

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[2015-10-06 08:18:53]
User11942 - Posts: 298
Hello SC team, I've noticed missing data for some ICE symbols (starting 9:00 pm Eastern Oct 5th). I can receive real-time quotes though. Re-downloading won't work. Thanks.
[2015-10-06 09:08:40]
Sierra Chart Engineering - Posts: 104368
This problem is now solved.

Re-download the data by following the instructions here:
https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart

We apologize for this, the underlying issue has to do with a CQG data feed problem that they are aware of.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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