Support Board
Date/Time: Mon, 23 Dec 2024 11:32:31 +0000
connection problem
View Count: 761
| [2015-10-02 05:57:52] |
| User78926 - Posts: 69 |
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Hi there I am having trouble logging in with the following error message please help :) FXCM FIX Trading session | Connecting to address fixreal.fxcorporate.com. Port 8030. | 2015-10-02 06:53:51 FXCM FIX Trading session socket (0) | Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2015-10-02 06:53:51 FXCM FIX Trading session socket (11) | Connected. | 2015-10-02 06:53:51 FXCM FIX Trading session: Sending the Logon message. | 2015-10-02 06:53:51 FXCM FIX Trading session: Session connected. Sending logon user request. | 2015-10-02 06:53:51 FXCM FIX Trading session | User status: 19915;DAS 19915: ZDas Exception ORA-20101: Wrong user name or password ORA-06512: at "CFD_U10R1.API", line 427 ORA-06512: at line 1 | 2015-10-02 06:53:51 FXCM FIX Trading session: Logon Error. Expecting logout message from server. | 2015-10-02 06:53:51 * FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 | 2015-10-02 06:53:51 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. | 2015-10-02 06:53:51 FXCM FIX Trading session socket (11) | Shutdown and closed. | 2015-10-02 06:53:51 FXCM FIX Trading session: Logged out and disconnected. | 2015-10-02 06:53:51 FXCM FIX Trading session: Disconnected. | 2015-10-02 06:53:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-02 06:53:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-02 06:53:51 FXCM FIX Trading: Disconnected. | 2015-10-02 06:53:51 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-02 06:53:51 |
| [2015-10-02 05:58:26] |
| User78926 - Posts: 69 |
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..meant to add this happened out of the blue after a year or so trouble free
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| [2015-10-02 06:25:14] |
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This is the relevant error message: FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 | 2015-10-02 06:53:51 Contact FXCM and get your current password. They may have changed it. And enter that in the Connection Details in Global Settings >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-02 06:33:38] |
| User78926 - Posts: 69 |
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ok but nothing has changed my password is the same and I have tried 1-3 times - can SCs recognise me - just don't know what to do
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| [2015-10-02 06:43:07] |
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This error originates from the FXCM system. There are news reports out now that there was a security breach with FXCM systems. So almost certainly they have changed everyone's password.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-02 07:06:13] |
| User78926 - Posts: 69 |
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wow ok thx I will investigate - thx!
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