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Date/Time: Mon, 23 Dec 2024 12:05:27 +0000



FXCM FIX feed not working

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[2015-10-01 14:46:53]
4646ed - Posts: 230
I cant get connected via my FXCM FIX feed. Have sent the message log for analysis.
[2015-10-01 15:57:27]
Sierra Chart - Max - Posts: 5756
From your log:

FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 | 2015-10-01 21:44:17

Considering the following news:
Foreign-Exchange Broker FXCM Says Hacker Accessed Customer Accounts
http://www.wsj.com/articles/foreign-exchange-broker-fxcm-says-hacker-accessed-customer-accounts-1443701007

It would be safe to consider that FXCM has reset users passwords. Make sure that your FXCM account password works, and if not then contact FXCM to request your password.


Refer to the steps here to update the FXCM password:
http://www.sierrachart.com/index.php?page=doc/FXCMTrading.php#Setup
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