Support Board
Date/Time: Sat, 23 Nov 2024 03:16:08 +0000
Freezing
View Count: 2090
| [2013-06-17 14:57:53] |
| conr - Posts: 204 |
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Downloaded 988 yest. and ES#C was working fine last night and this morning. At 8:30 AM ct it stopped. Now it will not connect to IQFeed and the program freezes.
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| [2013-06-17 17:12:10] |
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This is what we have discovered: This morning IQ Feed has transmitted errors on many of their symbols which are way off price. This is causing problems with studies like the TPO Profile Chart study and the Volume by Price study to allocate huge amounts of memory. These studies do have the ability to manage this type of problem but this error is so significant that it is still causing excessive memory use and causing Sierra Chart to freeze. This is the procedure to correct the problem: 1. Terminate or restart Sierra Chart. 2. Do not open any of your Chartbooks. If you have Chartbooks set to automatically open, then quickly go to Global Settings >> General Settings and remove all the Chartbooks from the Files To Open On Startup list. Press OK. 3. Go to File >> Find Symbol and open an Intraday chart for each of the symbols you have Intraday charts for in your Chartbooks. 4. Look at the charts. If there is a data error, it will be very obvious. Right-click before that data error and select Delete Data and Download. Press Yes to confirm. You might need to scroll back the chart in time to spot the data error. 5.Once all of the data errors are corrected, you can then open your Chartbooks without a problem. 6. Let us know if you need more help. We do apologize for this, but this is an unexpected issue have to do with bad IQFeed data. It has nothing to do with the new Sierra Chart version. If you updated, it is merely coincidental that this problem has occurred today. It is due to an IQ feed data error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-17 20:37:31] |
| conr - Posts: 204 |
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Tried what you said but I can't remove fast enough. Freezes as I hit remove.
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| [2013-06-17 21:13:43] |
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Terminate the Sierra Chart process if it is running. Go to the Sierra Chart Data Folder on your system. This is usually C:\SierraChart\Data. Rename the Chartbooks that automatically open to a different name. This way they will not automatically open. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-18 01:45:36] |
| conr - Posts: 204 |
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Thank you that did it. One small problem though. I had 2 chartbooks and only had to rename one. I can't get it to open automatically on startup even though I have it set to open on auto. It is listed under files to open on startup but it doesn't. I can open it manually though.
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| [2013-06-18 01:49:40] |
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Make sure it is located in the Data Files Folder.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-18 01:57:51] |
| conr - Posts: 204 |
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Yes is there.
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