Support Board
Date/Time: Mon, 23 Dec 2024 11:01:13 +0000
I am unable to connect this morning
View Count: 957
| [2015-09-29 13:50:27] |
| User456125 - Posts: 16 |
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My Data Service Settings, says CQG fix is not enabled on my package. It should be . Please help. Log was sent for analysis.
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| [2015-09-29 15:34:16] |
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Your Sierra Chart usage time has expired. 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. Sierra Chart Support Date Time Of Last Edit: 2015-09-29 15:34:56
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| [2015-09-29 15:48:26] |
| User456125 - Posts: 16 |
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I have $104 balance, from the $120 I opened with last week. Why is this not applied ?
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| [2015-09-29 16:23:48] |
| User456125 - Posts: 16 |
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My account says it is still in trial mode. How do I change this, and can you get my data turned on now?
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| [2015-09-29 16:43:23] |
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The trial expired on 2015-09-28. You can apply the Additional Services Balance to purchase usage time. 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. (You will need to select "Pay From Additional Services Balance" if you want to use your Additional Services Balance) Sierra Chart Support Date Time Of Last Edit: 2015-09-29 17:12:39
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