Support Board
Date/Time: Mon, 23 Dec 2024 08:54:09 +0000
http error connection was closed before a response was received
View Count: 860
| [2015-09-25 14:06:13] |
| User535205 - Posts: 3 |
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2 computers with the same error -Firewalls both turned off -Internet explorer installed -Router firewall turned off -Please help thanks |
error.png| [2015-09-25 17:19:43] |
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Thank you for the information. We can tell that you have read the information about HTTP communication errors. Internet Explorer can no longer affect this kind of problem in recent versions of Sierra Chart. Could you try again now. Do you know if you connect through a proxy server to the Internet? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-25 17:38:47] |
| User535205 - Posts: 3 |
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Hello, No I am not using a proxy just plain Comcast Windows 7 both wifi and wired Thanks |
| [2015-09-25 18:08:30] |
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OK, we are checking our server logs to see what we find out. We will see if we are getting the connection from your IP address.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-25 18:18:29] |
| User535205 - Posts: 3 |
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ok I had to uninstall some norton software and it works now. Thanks for the help |
| [2015-09-25 20:10:39] |
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OK this is good because we knew it was going to be some firewall program on your computer that was causing the problem even if it had been disabled. We did not see any connection attempt from your IP to our server earlier. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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