Support Board
Date/Time: Sat, 23 Nov 2024 03:12:57 +0000
Symbol is Unknown
View Count: 1686
| [2013-06-16 13:44:27] |
| fobglobal - Posts: 51 |
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Hi, Everytime I start sierrachart all my charts im my chartbook, have Symbol is unknown eventhough is the right symbol. After a few seconds all the messages on the charts disappear. Please see the attached image. Thanks |
Attachment Deleted. |
Snap1.gif| [2013-06-16 20:19:24] |
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We show you to not have an active paid account. This is not something we can help with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-16 21:44:55] |
| fobglobal - Posts: 51 |
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I don´t understand, I have an active account with Infinity/Transact. Do you mean that a transact account is treated differently? Thanks |
| [2013-06-16 21:50:07] |
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Please contact your broker about this because we do not control the symbols on an external service account. So this is not something we have control over, and we did not know what external service you are using because we do not see any login on your Sierra Chart account. When a user does not have a paid Sierra Chart account, support is only provided for basic issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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