Support Board
Date/Time: Mon, 23 Dec 2024 06:55:59 +0000
Prompted to Update - No longer opens
View Count: 851
| [2015-09-19 09:12:59] |
| User55519 - Posts: 37 |
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Hello, Sierra Chart was working fine yesterday. Today it prompted me to run an update, and I allowed it. Now when I try to run it, it does nothing. Nothing opens, no error messages, nothing in Event Logs, etc. What can I do to get the application working again? Thanks |
| [2015-09-19 09:48:53] |
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We think what has happened is that you got the version with Old Spreadsheets. We are checking on this. We will have instructions for you in about 10 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-19 09:51:46] |
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Yes, we confirmed that you got the version with Old Spreadsheets. Install Sierra Chart with this link: https://www.sierrachart.com/downloads/SierraChartSetupNoCLR.exe This will start up without any problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-19 10:06:22] |
| User55519 - Posts: 37 |
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That worked perfectly. Thanks!
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| [2015-09-19 10:07:21] |
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The reason you had a problem with Old Spreadsheets because it has a dependency on Microsoft .NET 4 which you do not have on your system.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-19 10:48:21] |
| User55519 - Posts: 37 |
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Thanks for the info! I will install that software package then.
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