Support Board
Date/Time: Mon, 23 Dec 2024 06:14:32 +0000
Problem with a data connection
View Count: 795
| [2015-09-18 20:21:58] |
| AC90075 - Posts: 1 |
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Hi. I have a new notebook with Windows 10. I have installed Sierra Chart and was charged I usernames and passwords for Sierra Chart and for a data feed provider - Ritmic. The software will not connect. I added in the Annex photo. Can you help with that? Sincerely Peter Zetocha |
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| [2015-09-18 22:31:12] |
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We see you are having trouble connecting to Rithmic which is a very common problem. Most likely you are getting a "permission denied" error. Refer to step 17 here: Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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