Support Board
Date/Time: Mon, 23 Dec 2024 06:29:43 +0000
Failure to Downlod Data
View Count: 723
| [2015-09-18 18:02:23] |
| User76223 - Posts: 7 |
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I have a chartbook opened with 1, 5,15,65,and 195 minutes,and, daily, weekly, and Monthly charts open. I have a Quoteboard open with 20 stocks. When I chose a stock to view the charts, the weekly and monthly charts come up. I get a message on the other charts, "Waiting to Download Historical Data. But, it never happens. This occurs about 90% of the time. This makes the charting package absolutely worthless. I am using a TD Ameritrade datalink with Sierra Charts Historical Data. Any suggestion on how to get the charts to update? I am also using the VSA add-on study.
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| [2015-09-18 18:08:43] |
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There are a couple of reasons for this problem. One reason may have to do with a recent issue in the version you are running, another one has to do with one of our servers is unavailable for historical data. Update Sierra Chart by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Let us know if you still have the problem with the "waiting to download" message for Intraday charts. If there is any missing Intraday data in any of your charts, follow the instructions here to re-download it: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart If you need further help, please enter your telephone number here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-18 18:09:16
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| [2015-09-18 18:18:39] |
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If you are still having a problem, enter your telephone number and let us know when that is done so we can call you and use remote assistance look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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