Support Board
Date/Time: Mon, 23 Dec 2024 04:00:01 +0000
TTNet Keeps Getting Shut Down by "Host Software"
View Count: 1014
| [2015-09-10 15:41:22] |
| cmet - Posts: 565 |
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I'm getting multiple disconnections to TTNet Data through Sierra Chart during the day for some time now. Vendor says nothing is wrong on their end. I need to find out if this is an SC problem and what I can do about it. Here is the log sequence: TT FIX Trading socket (9) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-09-10 08:36:04 TT FIX Trading socket (9) | Shutdown and closed. | 2015-09-10 08:36:04 TT FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-09-10 08:36:04 TT FIX Trading: Disconnected. | 2015-09-10 08:36:04 Connection to the external service has been lost. | 2015-09-10 08:36:04 TT FIX Data: DisconnectFIX called. | 2015-09-10 08:36:04 TT FIX Data: Sending a Logout message. | 2015-09-10 08:36:04 TT FIX Trading: DisconnectFIX called. | 2015-09-10 08:36:04 AMP/TTNet | Disconnected. | 2015-09-10 08:36:04 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-10 08:36:04 TT FIX Data: Received a Logout message. Text = Received logout | 2015-09-10 08:36:04 TT FIX Data socket (7) | Shutdown and closed. | 2015-09-10 08:36:04 TT FIX Data: Logged out and disconnected. | 2015-09-10 08:36:04 TT FIX Data: Disconnected. | 2015-09-10 08:36:04 AMP/TTNet | Connecting. | 2015-09-10 08:36:09 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-09-10 08:36:09 TT FIX Data socket (144) | Connected. | 2015-09-10 08:36:09 Date Time Of Last Edit: 2015-09-10 15:41:51
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| [2015-09-10 16:09:57] |
| cmet - Posts: 565 |
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Thinking this might be Sierra Chart since software was not re-started after disconnect - which was 30 minutes ago. However, the external connection for the sierra.exe was reset/reconnected at that time: http://s23.postimg.org/kd4uaeaq3/connect.jpg Not sure why this would reset. |
| [2015-09-10 17:33:18] |
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This is definitely not caused by Sierra Chart: TT FIX Trading socket (9) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. This is caused by a network communication problem. And you definitely do not have to restart Sierra Chart. Refer to help topic 1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 If you continue to have this problem, you may want to contact your broker and have them set you up on a different backend trading system like CQG or Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-10 17:34:20
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