Support Board
Date/Time: Sat, 23 Nov 2024 03:47:37 +0000
Can't Connect to Rithmic
View Count: 1906
| [2013-06-14 14:01:18] |
| joeroma - Posts: 43 |
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I upgraded from V984 to V986 and can't connect to Rithmic. Below is the error message. I am able to connect to Rithmic on another machine with an older SC version. Sierra Chart Historical Data Service is included. | 2013-06-14 06:54:30 Active service: Rithmic 01 | 2013-06-14 06:54:30 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-06-14 06:54:30 2013-06-14 06:54:30 Local computer clock time | 2013-06-14 06:54:30 2013-06-14 13:54:30 GMT time | 2013-06-14 06:54:30 2013-06-14 06:54:30 Time zone adjusted time | 2013-06-14 06:54:30 Time difference to server time: 0 seconds. | 2013-06-14 06:54:30 Program path: C:\SierraChart\ | 2013-06-14 06:54:30 Data Files path: C:\SierraChart\data\ | 2013-06-14 06:54:30 OS Version Number: 5.1 | 2013-06-14 06:54:30 Active service: Rithmic 01 | 2013-06-14 06:55:48 GSP - Port for executable: 8196 | 2013-06-14 06:55:58 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-06-14 06:55:58 GSP: Connecting to the server 127.0.0.1. Port 8196 | 2013-06-14 06:56:01 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-06-14 06:56:02 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-06-14 06:56:02 To prevent further connection attempts, select File >> Disconnect. | 2013-06-14 06:56:02 GSP: Disconnected from the server. | 2013-06-14 06:56:02 |
| [2013-06-14 15:08:03] |
| joeroma - Posts: 43 |
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I downgraded to V983 and was able to connect to Rithmic. I reinstalled V986 and again I could not connect to Rithmic, so I went back to 983.
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| [2013-06-14 16:40:20] |
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Are you using Windows XP? Rithmic has discontinued support for XP. You must be on Windows 7 or higher. You will have to upgrade to continue to use Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-14 16:50:05] |
| joeroma - Posts: 43 |
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OK, that is the problem. I am still using XP. Thanks. But as I mentioned earlier I am able to connect to Rithmic using XP with V983 or lower. I don't understand this. Also, if I upgrade windows should I use 7 or 8? I recall in some prior thread where you recommended Windows 7 over 8. Date Time Of Last Edit: 2013-06-14 16:55:00
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| [2013-06-14 17:12:58] |
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We understand this, but the latest version of Sierra Chart uses the supported Rithmic libraries. Previously we were using unsupported xp libraries because otherwise Sierra Chart would not start. Now that the connection to Rithmic occurs within a separate process, we can use the supported libraries. Definitely use Windows 7. Stay far far far away from Windows 8. This is our opinion but it is good advice especially if you're still on XP. We do believe Windows 8 is going to put Microsoft out of business. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-15 22:06:34] |
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We are going to use the unsupported XP libraries from Rithmic. We want to continue to maintain support for XP when using Rithmic. We had another user have a problem as well. We do not know why Rithmic does not want to support XP any longer. At least they do make those libraries still available. Will put out a new release in about 2 hours. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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