Support Board
Date/Time: Sat, 23 Nov 2024 01:02:54 +0000
Zen Fire data
View Count: 2050
| [2013-06-13 20:20:19] |
| staylor - Posts: 6 |
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I'm doing a Ninja trial w Zenfire data & would like to try the data on SC. I went to data trade service settings, entered my user & pass. What do I enter where it says account?
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| [2013-06-13 20:45:19] |
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Leave this blank. It will be automatically set for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-13 20:50:07] |
| staylor - Posts: 6 |
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I tried that,, it puts in DO_NOT_USE and the charts do not update
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| [2013-06-13 20:56:21] |
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Post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-13 21:11:42] |
| staylor - Posts: 6 |
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Software version: 969 | 2013-06-13 16:58:03 Current Service Package: 3 | 2013-06-13 16:58:03 Usage end date: 2013-07-14 | 2013-06-13 16:58:03 Sierra Chart Historical Data Service is included. | 2013-06-13 16:58:03 Active service: Zen-Fire | 2013-06-13 16:58:03 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-06-13 16:58:03 2013-06-13 16:58:03 Local computer clock time | 2013-06-13 16:58:03 2013-06-13 20:58:03 GMT time | 2013-06-13 16:58:03 2013-06-13 16:58:03 Time zone adjusted time | 2013-06-13 16:58:03 Time difference to server time: 0 seconds. | 2013-06-13 16:58:03 Program path: C:\SierraChart\ | 2013-06-13 16:58:03 Data Files path: C:\SierraChart\Data\ | 2013-06-13 16:58:03 OS Version Number: 6.1 | 2013-06-13 16:58:03 Zen-Fire service: Connecting. | 2013-06-13 16:58:09 Zen-Fire logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-06-13 16:58:09 Using Rithmic Zen-Fire server. | 2013-06-13 16:58:09 Zen-Fire Alert Message - Market Data Connection Opened. | 2013-06-13 16:58:10 Zen-Fire Alert Message - Market Data Connection Login Complete. ok | 2013-06-13 16:58:10 Zen-Fire Alert Message - Trading System Connection Opened. | 2013-06-13 16:58:10 Zen-Fire Alert Message - Trading System Connection Login Complete. ok | 2013-06-13 16:58:10 Account information received. | 2013-06-13 16:58:10 Zen-Fire service - FCM: Dorman | 2013-06-13 16:58:10 Zen-Fire service - IB: Demo | 2013-06-13 16:58:10 Zen-Fire Alert Message - PnL Connection Opened. | 2013-06-13 16:58:10 Zen-Fire Alert Message - PnL Connection Login Complete. ok | 2013-06-13 16:58:10 Zen-Fire Alert Message - Intraday History Connection Opened. | 2013-06-13 16:58:10 Zen-Fire Alert Message - Intraday History Connection Login Complete. ok | 2013-06-13 16:58:10 Zen-Fire service: Connected. | 2013-06-13 16:58:10 HD Request # 1 - Downloading Historical Daily chart data for GCZ13. Starting date: 2013-06-12. Service: ddf | 2013-06-13 16:58:15 HD Request # 1 - Requesting historical Daily data for GCZ13 starting at 2013-06-11 | 2013-06-13 16:58:15 Starting updates for: GCZ3 | 2013-06-13 16:58:15 Symbol Error: GCZ3 is unknown, unavailable, or improperly formatted. | 2013-06-13 16:58:15 Starting updates for: GCQ3 | 2013-06-13 16:58:15 Symbol Error: GCQ3 is unknown, unavailable, or improperly formatted. | 2013-06-13 16:58:15 HD Request # 2 - Downloading Intraday chart data for GCQ3 to the file GCQ3.scid. Service: rim | 2013-06-13 16:58:15 HD Request # 2 - Starting date and time: 2013-06-13 15:17:26 | 2013-06-13 16:58:15 HD Request # 2 - Zen-Fire service: Unable to download historical data because the symbol GCQ3 is not a valid symbol. | 2013-06-13 16:58:15 HD Request # 2 - Skipping historical Intraday data download for symbol GCQ3 | 2013-06-13 16:58:15 Real-time intraday chart data file updates started for GCQ3 | 2013-06-13 16:58:15 HD Request # 1 - Receiving historical Daily data for GCZ13 starting at 2013-06-11 | 2013-06-13 16:58:15 Writing historical daily data for GCZ13 to the file GCZ13.dly | 2013-06-13 16:58:15 HD Request # 1 - Received 3 records from 2013-06-11 00:00:00 to 2013-06-13 00:00:00 (3.0 days) and wrote 2 records for GCZ13 | 2013-06-13 16:58:15 HD Request # 1 - Daily download COMPLETE for GCZ13 | 2013-06-13 16:58:15 Starting updates for: DXU3 | 2013-06-13 16:58:15 Symbol Error: DXU3 is unknown, unavailable, or improperly formatted. | 2013-06-13 16:58:15 HD Request # 3 - Downloading Intraday chart data for DXU3 to the file DXU3.scid. Service: rim | 2013-06-13 16:58:15 HD Request # 3 - Starting date and time: 2013-06-13 08:33:54 | 2013-06-13 16:58:15 HD Request # 3 - Zen-Fire service: Unable to download historical data because the symbol DXU3 is not a valid symbol. | 2013-06-13 16:58:15 HD Request # 3 - Skipping historical Intraday data download for symbol DXU3 | 2013-06-13 16:58:15 Real-time intraday chart data file updates started for DXU3 | 2013-06-13 16:58:15 Starting updates for: ESU3 | 2013-06-13 16:58:15 Symbol Error: ESU3 is unknown, unavailable, or improperly formatted. | 2013-06-13 16:58:15 HD Request # 4 - Downloading Intraday chart data for ESU3 to the file ESU3.scid. Service: rim | 2013-06-13 16:58:15 HD Request # 4 - Starting date and time: 2013-06-13 15:17:24 | 2013-06-13 16:58:15 HD Request # 4 - Zen-Fire service: Unable to download historical data because the symbol ESU3 is not a valid symbol. | 2013-06-13 16:58:15 HD Request # 4 - Skipping historical Intraday data download for symbol ESU3 | 2013-06-13 16:58:15 Real-time intraday chart data file updates started for ESU3 | 2013-06-13 16:58:15 HD Request # 5 - Downloading Historical Daily chart data for DXU13. Starting date: 2013-06-12. Service: ddf | 2013-06-13 16:58:15 HD Request # 5 - Requesting historical Daily data for DXU13 starting at 2013-06-11 | 2013-06-13 16:58:15 HD Request # 5 - Receiving historical Daily data for DXU13 starting at 2013-06-11 | 2013-06-13 16:58:15 Writing historical daily data for DXU13 to the file DXU13.dly | 2013-06-13 16:58:15 HD Request # 5 - Received 3 records from 2013-06-11 00:00:00 to 2013-06-13 00:00:00 (3.0 days) and wrote 2 records for DXU13 | 2013-06-13 16:58:15 HD Request # 5 - Daily download COMPLETE for DXU13 | 2013-06-13 16:58:15 Requesting market depth updates for: GCQ3 if supported. | 2013-06-13 16:58:15 |
| [2013-06-13 21:20:55] |
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None of the symbols you are working with are valid. Open charts through File >> Find Symbol using the symbols in that list.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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