Support Board
Date/Time: Sun, 22 Dec 2024 22:33:29 +0000
Increasing delay of reaction of the charts
View Count: 1075
| [2015-09-02 11:58:32] |
| User57584 - Posts: 30 |
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HI, I am using Sierra Chart for more than one year now and I am encoutering the following problem. Depending on the chart book I am using, the reaction of the charts following an action (moving the scales, moving or using a tool...) is becoming slower and slower to a point where I have difficulty to work. I made sure the loaded historical data are limited, I have even reduced the number of charts (in one instance, I have only 6 charts on the chart book and I have openned only this chart book). And I see this phenomena getting worse as time goes. It is clear that I will need to upgrade my computer capacities in speed and memory, but I want to understand what's happening lately. Could you please give me indications on how to identify the root cause of this problem ? Thank you in advance. Jean-Marie Boulay |
| [2015-09-02 19:41:57] |
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There can be many reasons for this. All of the known reasons are listed on this page here: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html We have updated this page recently with some new known items which cause high CPU usage. As far as what we think the problem could be, this is very hard to say and generally the approach would be to remove all of the studies from the charts to see if it is caused by a particular study. Also check the Global Settings >> General Settings >>Chart Update Interval. Increase it to 1000. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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