Support Board
Date/Time: Sun, 22 Dec 2024 20:07:57 +0000
Logon Issue
View Count: 911
| [2015-08-31 18:54:17] |
| User740005 - Posts: 3 |
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Whenever I click on the sierra chart icon it will not log in. Tried shutting it down and restarting but no help. I just says connecting, waiting to connect but is not able to connect. This is my first time trying to connect
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| [2015-08-31 19:28:14] |
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We see you are using the Rithmic trading platform service. Rithmic connection problems are extremely common. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-31 21:25:37] |
| User740005 - Posts: 3 |
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Here is a copy of my log.... Software version: 1289 | 2015-08-31 21:21:31 Uses New Spreadsheets | 2015-08-31 21:21:31 Usage end date: 2015-09-15 | 2015-08-31 21:21:31 Enabled for: Advanced Features. | 2015-08-31 21:21:31 Enabled for: Advanced Features 2. | 2015-08-31 21:21:31 Enabled for: Sierra Chart Historical Data Service. | 2015-08-31 21:21:31 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-31 21:21:31 Current selected Data/Trading service: Rithmic Trading | 2015-08-31 21:21:31 Chart Update Interval: 500 | 2015-08-31 21:21:31 Data/Trade Service Settings automatically set. | 2015-08-31 21:21:31 Time Zone: +00:00:00 (UTC+00) | 2015-08-31 21:21:31 2015-08-31 17:21:31 Local computer clock time | 2015-08-31 21:21:31 2015-08-31 21:21:31 GMT time | 2015-08-31 21:21:31 2015-08-31 21:21:31 Time zone adjusted time | 2015-08-31 21:21:31 Time difference to server time: 1 seconds. | 2015-08-31 21:21:31 Program path: C:\SierraChart\ | 2015-08-31 21:21:31 Data Files path: C:\SierraChart\Data\ | 2015-08-31 21:21:31 OS Version Number: 6.1 | 2015-08-31 21:21:31 Locale Information: C | 2015-08-31 21:21:31 Checking for new symbol settings for rim | 2015-08-31 21:21:31 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-31 21:21:31 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-31 21:21:31 HTTP connection to www.sierrachart.com:80 (2) | Connected. | 2015-08-31 21:21:31 HTTPS connection to www.sierrachart.com:443 (1) | Connected. | 2015-08-31 21:21:31 HTTPS connection to www.sierrachart.com:443 (1) | Starting TLS 1.2 connection. | 2015-08-31 21:21:31 Symbol settings are up-to-date for rim | 2015-08-31 21:21:33 HTTPS connection to www.sierrachart.com:443 (1) | SSL connection established. | 2015-08-31 21:21:34 Rithmic Trading | Port for executable: 62076 | 2015-08-31 21:21:36 Listening socket (920), port 62076 | Closed. | 2015-08-31 21:21:36 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-08-31 21:21:36 HTTP connection to www.sierrachart.com:80 (2) | Closed. No error. | 2015-08-31 21:21:37 HTTP connection to www.sierrachart.com:80 (2) | Shutdown and closed. | 2015-08-31 21:21:37 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62076 | 2015-08-31 21:21:38 Socket (3) | Connected. | 2015-08-31 21:21:38 Rithmic Trading | Connected to server. | 2015-08-31 21:21:38 Rithmic Trading | Sending logon request message. | 2015-08-31 21:21:38 Rithmic Trading | Starting the connection process to data and trading service. | 2015-08-31 21:21:38 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-08-31 21:21:38 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-08-31 21:21:38 HTTPS connection to www.sierrachart.com:443 (1) | SSL connection closed by remote side. | 2015-08-31 21:21:40 HTTPS connection to www.sierrachart.com:443 (1) | SSL object has been freed. SSL state is now disconnected. | 2015-08-31 21:21:40 HTTPS connection to www.sierrachart.com:443 (1) | Shutdown and closed. | 2015-08-31 21:21:40 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-08-31 21:21:48 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-08-31 21:21:48 Rithmic Trading | Server Name: DTC Bridge. | 2015-08-31 21:21:48 Rithmic Trading | Server protocol version: 7. Client protocol version: 7. There is a protocol match. | 2015-08-31 21:21:48 Rithmic Trading | Logon error from server | 2015-08-31 21:21:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-31 21:21:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-31 21:21:48 Socket (3) | Shutdown and closed. | 2015-08-31 21:21:48 Rithmic Trading | Disconnected from the server. | 2015-08-31 21:21:48 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-31 21:21:48 Rithmic Trading | Bridge process is still running. | 2015-08-31 21:21:50 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62076 | 2015-08-31 21:21:52 Socket (4) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-31 21:21:53 Socket (4) | Shutdown and closed. | 2015-08-31 21:21:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-31 21:21:53 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-31 21:21:53 Rithmic Trading | Disconnected from the server. | 2015-08-31 21:21:53 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-31 21:21:53 Rithmic Trading | Bridge process is still running. | 2015-08-31 21:21:55 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62076 | 2015-08-31 21:21:57 Socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-31 21:21:58 Socket (5) | Shutdown and closed. | 2015-08-31 21:21:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-31 21:21:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-31 21:21:58 Rithmic Trading | Disconnected from the server. | 2015-08-31 21:21:58 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-31 21:21:58 Rithmic Trading | Bridge process is still running. | 2015-08-31 21:22:01 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62076 | 2015-08-31 21:22:03 Socket (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-31 21:22:04 Socket (6) | Shutdown and closed. | 2015-08-31 21:22:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-31 21:22:04 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-31 21:22:04 Rithmic Trading | Disconnected from the server. | 2015-08-31 21:22:04 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-31 21:22:04 Rithmic Trading | Bridge process is still running. | 2015-08-31 21:22:06 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62076 | 2015-08-31 21:22:08 Socket (7) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-31 21:22:09 Socket (7) | Shutdown and closed. | 2015-08-31 21:22:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-31 21:22:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-31 21:22:09 Rithmic Trading | Disconnected from the server. | 2015-08-31 21:22:09 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-31 21:22:09 Rithmic Trading | Port for executable: 62228 | 2015-08-31 21:22:11 Listening socket (932), port 62228 | Closed. | 2015-08-31 21:22:11 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-08-31 21:22:11 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62228 | 2015-08-31 21:22:13 Socket (8) | Connected. | 2015-08-31 21:22:13 Rithmic Trading | Connected to server. | 2015-08-31 21:22:13 Rithmic Trading | Sending logon request message. | 2015-08-31 21:22:13 Rithmic Trading | Starting the connection process to data and trading service. | 2015-08-31 21:22:13 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-08-31 21:22:13 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-08-31 21:22:13 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-08-31 21:22:20 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-08-31 21:22:21 Rithmic Trading | Server Name: DTC Bridge. | 2015-08-31 21:22:21 Rithmic Trading | Server protocol version: 7. Client protocol version: 7. There is a protocol match. | 2015-08-31 21:22:21 Rithmic Trading | Logon error from server | 2015-08-31 21:22:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-31 21:22:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-31 21:22:21 Socket (8) | Shutdown and closed. | 2015-08-31 21:22:21 Rithmic Trading | Disconnected from the server. | 2015-08-31 21:22:21 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-31 21:22:21 Rithmic Trading | Bridge process is still running. | 2015-08-31 21:22:23 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62228 | 2015-08-31 21:22:25 Socket (9) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-31 21:22:26 Socket (9) | Shutdown and closed. | 2015-08-31 21:22:26 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-31 21:22:26 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-31 21:22:26 Rithmic Trading | Disconnected from the server. | 2015-08-31 21:22:26 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-31 21:22:26 Rithmic Trading | Bridge process is still running. | 2015-08-31 21:22:28 |
| [2015-09-01 00:00:05] |
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This is the relevant error message: Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-08-31 21:22:21 Refer to step 17 here: https://www.sierrachart.com/index.php?page=doc/OptimusRithmic.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-01 00:00:39
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