Support Board
Date/Time: Sun, 22 Dec 2024 19:26:14 +0000
missing ES data from 8/27/15
View Count: 922
| [2015-08-28 16:05:01] |
| User594166 - Posts: 2 |
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didn't have any ES intra-day data from 9:33:11 PDT till 20:01:40 PDT on 8/27/15. tried to reboot PC and still not getting those data. Live data on 8/28/15 seems to be fine. The SC log message says: Software version: 1261 | 2015-08-28 08:19:37 Uses New Spreadsheets | 2015-08-28 08:19:37 Enabled for: Advanced Features. | 2015-08-28 08:19:37 Enabled for: Sierra Chart Historical Data Service. | 2015-08-28 08:19:37 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-28 08:19:37 Active service: AMP/TTNet | 2015-08-28 08:19:37 Data/Trade Service Settings automatically set. | 2015-08-28 08:19:37 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-08-28 08:19:37 2015-08-28 08:19:37 Local computer clock time | 2015-08-28 08:19:37 2015-08-28 15:19:37 GMT time | 2015-08-28 08:19:37 2015-08-28 08:19:37 Time zone adjusted time | 2015-08-28 08:19:37 Time difference to server time: 0 seconds. | 2015-08-28 08:19:37 Program path: C:\myJK\jy\sc-live\ | 2015-08-28 08:19:37 Data Files path: C:\myJK\jy\sc-live\Data\ | 2015-08-28 08:19:37 OS Version Number: 6.1 | 2015-08-28 08:19:37 Locale Information: C | 2015-08-28 08:19:37 Checking for new symbol settings for tt | 2015-08-28 08:19:37 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-28 08:19:37 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-08-28 08:19:37 Symbol settings are up-to-date for tt | 2015-08-28 08:19:38 Files to Open on Start up | Opening file: cfg1.cht | 2015-08-28 08:19:40 Intraday data recording state for symbol ES-201509-CME is set to download pending. | 2015-08-28 08:19:41 HD Request # 2 | Downloading Intraday chart data for ES-201509-CME to the file ES-201509-CME.scid. Service: ttamp | 2015-08-28 08:19:41 HD Request # 2 | Download start Date-Time: 2015-08-28 07:32:53.0 | 2015-08-28 08:19:41 HD Request # 2 | Using server: ttamp.sierracharts.com port 10149 | 2015-08-28 08:19:41 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-08-28 08:19:41 Socket (2) | Connected. | 2015-08-28 08:19:41 HD Request # 2 | Sending historical data logon request message. | 2015-08-28 08:19:41 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-08-28 07:32:53. Record interval: 1. Symbol: ES-201509-CME | 2015-08-28 08:19:41 HD Request # 2 | Decompressing data. | 2015-08-28 08:19:41 Socket (2) | Shutdown and closed. | 2015-08-28 08:19:41 The network socket for historical data has been closed. | 2015-08-28 08:19:41 HD Request # 2 | Historical data for ES-201509-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-08-28 08:19:41 HD Request # 2 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201509-CME | 2015-08-28 08:19:41 HD Request # 2 | Intraday download COMPLETE for ES-201509-CME. Completion time: 0s. Unique request ID: 1 | 2015-08-28 08:19:41 Removed historical data download ID 1 | 2015-08-28 08:19:41 AMP/TTNet | Connecting. | 2015-08-28 08:19:42 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-08-28 08:19:42 TT FIX Data socket (3) | Connected. | 2015-08-28 08:19:42 TT FIX Data: Sending the Logon message. | 2015-08-28 08:19:43 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-08-28 08:19:43 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-08-28 08:19:43 TT FIX Data: Connected. | 2015-08-28 08:19:43 TT FIX Trading | Connecting to 12.41.48.53. Port10500 | 2015-08-28 08:19:43 TT FIX Trading socket (4) | Connected. | 2015-08-28 08:19:43 TT FIX Trading: Sending the Logon message. | 2015-08-28 08:19:43 TT FIX Trading: Connected. | 2015-08-28 08:19:43 AMP/TTNet | Connected. | 2015-08-28 08:19:43 AMP/TTNet | Starting real-time market data updates for: ES-201509-CME. ID: 1 | 2015-08-28 08:19:43 Requesting market data for ES-201509-CME. Depth levels: 1 | 2015-08-28 08:19:43 Intraday data recording state for symbol ES-201509-CME is set to download pending. | 2015-08-28 08:19:43 HD Request # 3 | Downloading Intraday chart data for ES-201509-CME to the file ES-201509-CME.scid. Service: ttamp | 2015-08-28 08:19:43 HD Request # 3 | Download start Date-Time: 2015-08-28 07:32:53.0 | 2015-08-28 08:19:43 HD Request # 3 | Using server: ttamp.sierracharts.com port 10149 | 2015-08-28 08:19:43 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-08-28 08:19:43 TT Gateway Status: Price server for the CME exchange is Open | 2015-08-28 08:19:44 TT Gateway Status: Order server for the CME exchange is Open | 2015-08-28 08:19:44 TT Gateway Status: Fill server for the CME exchange is Open | 2015-08-28 08:19:44 TT Gateway Status: Price server for the Eurex-B exchange is Open | 2015-08-28 08:19:44 TT Gateway Status: Order server for the Eurex-B exchange is Open | 2015-08-28 08:19:44 TT Gateway Status: Fill server for the Eurex-B exchange is Open | 2015-08-28 08:19:44 TT Gateway Status: Price server for the TTSIM exchange is Open | 2015-08-28 08:19:44 TT Gateway Status: Order server for the TTSIM exchange is Open | 2015-08-28 08:19:44 TT Gateway Status: Fill server for the TTSIM exchange is Open | 2015-08-28 08:19:44 Socket (5) | Connected. | 2015-08-28 08:19:44 HD Request # 3 | Sending historical data logon request message. | 2015-08-28 08:19:44 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-08-28 07:32:53. Record interval: 1. Symbol: ES-201509-CME | 2015-08-28 08:19:44 HD Request # 3 | Decompressing data. | 2015-08-28 08:19:44 HD Request # 3 | Receiving Intraday data for ES-201509-CME starting at 2015-08-28 07:32:53 | 2015-08-28 08:19:44 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-08-28 07:32:53 | 2015-08-28 08:19:44 Socket (5) | Shutdown and closed. | 2015-08-28 08:19:44 The network socket for historical data has been closed. | 2015-08-28 08:19:44 HD Request # 3 | Received 2543 records from 2015-08-28 07:32:53 to 2015-08-28 08:19:43 (46.8 minutes) and wrote 2543 records for ES-201509-CME | 2015-08-28 08:19:44 HD Request # 3 | Intraday download COMPLETE for ES-201509-CME. Completion time: 1s. Unique request ID: 2 | 2015-08-28 08:19:44 Removed historical data download ID 2 | 2015-08-28 08:19:44 Real-time Intraday chart data file updates started for ES-201509-CME | 2015-08-28 08:19:44 Is this a AMP/TTNet issue or SC? thanks in advance for the help! |
| [2015-08-28 17:39:39] |
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Refer to this section here for instructions to retry the download: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart You definitely should get the data after re-downloading it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-28 19:05:05] |
| User594166 - Posts: 2 |
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many thanks for the help - this fixed it!
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