Support Board
Date/Time: Sat, 23 Nov 2024 01:15:11 +0000
bad upgrade
View Count: 1647
| [2013-06-13 11:33:15] |
| kcarey - Posts: 33 |
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I have upgraded to 985 as previously discussed to be able to get bline and stoc as we have previously discussed. after upgrade i lost my chartbook, username and password. this is on message log. c_Chart::RestoreWindow: c_Chart object does not have assigned window. | 2013-06-13 07:28:48 c_Chart::ShowWindow: c_Chart object does not have assigned window. | 2013-06-13 07:28:48 c_Chart::DestroyWindow: c_Chart object does not have assigned window. | 2013-06-13 07:28:48 Encountered invalid field code (0) while reading chartbook file: C:\SierraChart\data\Chartbook1.cht | 2013-06-13 07:28:48 |
| [2013-06-13 16:22:13] |
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It looks like you did not update your existing copy of Sierra Chart and installed Sierra Chart into a different folder. Please refer to this help topic for instructions in this case: http://www.sierrachart.com/index.php?l=doc/helpdetails22.html And other thing you can do is just create a new Chartbook. Send us the C:\SierraChart\data\Chartbook1.cht file to support_At_Sierra Chart.com Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-13 21:19:12] |
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Please disregard the prior post. We see the problem. We're working on it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-13 22:11:40] |
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The problem is resolved. Please update immediately to version 986. Please see this post for instructions: NOTICE - Version 984 & 985: Chartbooks and Study Collections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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