Support Board
Date/Time: Sun, 22 Dec 2024 17:59:06 +0000
Blank Quotesheet since today
View Count: 1519
| [2015-08-25 09:25:10] |
| Cavalry3162 - Posts: 523 |
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Hello Support, since today i get a blank quotesheet. i updated to the latest prerelease yesterday and thought it might be this, switched buck several versions until the latest release but still a no go. right now i am on the latest prerelease again. in the screenshot attached, you can see the issue. i've attached the message log as well. a quick look into the log brought up stuff like this: Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 28. Symbol: NISS-NYSE . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 28. Symbol: NISS-NYSE . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 28. Symbol: NISS-NYSE . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 29. Symbol: NISS-SP . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 29. Symbol: NISS-SP . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 29. Symbol: NISS-SP . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 30. Symbol: NISS-NQ . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 30. Symbol: NISS-NQ . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 30. Symbol: NISS-NQ . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 31. Symbol: NISS-TF . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 31. Symbol: NISS-TF . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 31. Symbol: NISS-TF . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 32. Symbol: NISS-YM . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 32. Symbol: NISS-YM . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 32. Symbol: NISS-YM . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 34. Symbol: NISS-NASDAQ . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 34. Symbol: NISS-NASDAQ . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 34. Symbol: NISS-NASDAQ . | 2015-08-25 04:53:42 Symbol Error - ES-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:42 Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 35. Symbol: TICK-NYSE . | 2015-08-25 04:53:42 Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 35. Symbol: TICK-NYSE . | 2015-08-25 04:53:42 Symbol Error - ES-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - ES-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - NQ-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - NQ-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - NQ-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - TF-201509-NYBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - TF-201509-NYBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - TF-201509-NYBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - YM-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - YM-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - YM-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - EUR.USD-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - EUR.USD-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - EUR.USD-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - EUR.CHF-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - EUR.CHF-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - EUR.CHF-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - CL-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - CL-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - CL-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - NG-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - NG-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - NG-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - GC-201512-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - GC-201512-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - GC-201512-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - ZB-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - ZB-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 Symbol Error - ZB-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 how can these be improperly formatted today and werent yesterday? i was using this quotesheet for months.. charts and DOMs are working fine, though i also tried to open a new quotesheet with no theses symbols. no luck.. please advise. thanks, Andreas Date Time Of Last Edit: 2015-08-25 09:25:54
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 2015-08-25_05-08-10.png / V - Attached On 2015-08-25 09:24:53 UTC - Size: 46.45 KB - 501 views  2015-08-25_message_log.txt - Attached On 2015-08-25 09:24:57 UTC - Size: 441.53 KB - 521 views |
| [2015-08-25 10:10:50] |
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Perform a Full Reset of the Symbol Settings as documented here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Something is going wrong on the Interactive Brokers side for this error to be occurring: Symbol Error - ES-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43 However, it is possible by resetting the Symbol Settings in Sierra Chart, it might indirectly solve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-25 10:12:01
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| [2015-08-25 12:17:21] |
| Cavalry3162 - Posts: 523 |
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hello support, thank you, but that didnt help. made a full reset --> disconnect --> reconnect --> nope made another reset --> restarted the platform --> nope so that must be something else, i guess |
| [2015-08-25 12:22:06] |
| Cavalry3162 - Posts: 523 |
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i've found what the issue was.. for some reason all symbols in the quotesheet got a trailing space... i've removed the space and now its working again. that must have happened with the update to the latest version as i havent touched the quotesheet for months. maybe you can talk a look on your side, i consider it as closed. thanks. Date Time Of Last Edit: 2015-08-25 12:22:42
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| [2015-08-25 17:29:22] |
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OK we will fix this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-25 17:39:26] |
| Cavalry3162 - Posts: 523 |
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fyi - that didnt fix it, i get the last quote but after that no real time data anymore.. thats very odd. |
| [2015-08-25 18:54:57] |
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Restart Sierra Chart. Open that Quote Sheet and provide a copy of the Message Log again so we can look at this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-25 18:58:47] |
| Cavalry3162 - Posts: 523 |
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there you go... same error messages like before and the quotesheet is empty again. |
| 2015-08-25_message_log_number_2.txt - Attached On 2015-08-25 18:58:25 UTC - Size: 630.61 KB - 535 views |
| [2015-08-26 06:00:45] |
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Update to the latest prerelease again. We made a revision which should resolve this. Use Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-26 06:03:14] |
| Cavalry3162 - Posts: 523 |
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that did the trick, issue resoved. thanks Andreas |
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