Support Board
Date/Time: Sun, 22 Dec 2024 15:23:28 +0000
Missing data
View Count: 706
| [2015-08-22 15:34:22] |
| User738759 - Posts: 2 |
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This is the 3rd time in two weeks that when I shut my computer off and then start it after 8-10 hours ( I go to work) the data does not continue. friday at 1:40 pm turned off computer and started it at 11pm and no more data from 1:40pm, have restarted and no good. this has happened on 3 occasions and I have to wait for a half of a day to get the charts to read correctly with indicators. so far very dissapointed with this charting software. Hal Hampton |
| [2015-08-22 23:23:00] |
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We see you are using CTS T4 FIX. The data does not come from Sierra Chart but the CTS T4 system. Therefore, this is a misleading statement: so far very dissapointed with this charting software.
If you are missing data, refer to this section here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#MissingOrIncompleteIntradayChartData If you want to use Sierra Chart historical data, then change your service package to 5 and enable: Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds To change your Sierra Chart service package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on "Change Service Package".
The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your usage time is adjusted. and I have to wait for a half of a day to get the charts to read correctly with indicators.
This is because it requires CTS to correct the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-22 23:24:08
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