Support Board
Date/Time: Mon, 23 Dec 2024 19:05:33 +0000
[Locked] - 6J.20150900.CME_Fo chart error
View Count: 835
| [2015-08-19 11:33:33] |
| User378597 - Posts: 1 |
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Hi, As the chart downloads 6J.20150900.CME_Fo, I can see the candles flying by, but once it's finished loading the price it just turns to a flat line, but the volume bars are correct. I've tested my chart on other instruments and it's fine, I'm only having issues with 6J. I've tried deleting the 6j data file, removed all drawings.. and reload and calculation but nothing helps. Hope you can help. Cheers. Here's the log: HD Request # 9 | Downloading Intraday chart data for 6J.20150900.CME_Fo to the file 6J.20150900.CME_Fo.scid. Service: cts | 2015-08-19 06:26:42 HD Request # 9 | Download start Date-Time: 2015-08-19 06:12:59.000 | 2015-08-19 06:26:42 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2015-08-19 06:26:42 CTS FIX Historical Data socket (0) | Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2015-08-19 06:26:42 CTS FIX Historical Data socket (4) | Connected. | 2015-08-19 06:26:42 CTS FIX Historical Data socket (4) | Starting SSL connection. | 2015-08-19 06:26:42 CTS FIX Historical Data socket (4) | SSL connection established. | 2015-08-19 06:26:43 CTS FIX Historical Data: Sending the Logon message. | 2015-08-19 06:26:43 CTS FIX Historical Data: Connected to Historical data server. | 2015-08-19 06:26:43 HD Request # 9 | Requesting historical Tick data for 6J.20150900.CME_Fo from 2015-08-19 00:00:00 to 2015-08-19 00:00:00 (US Central Time). | 2015-08-19 06:26:43 HD Request # 9 | Receiving Intraday data for 6J.20150900.CME_Fo starting at 2015-08-18 17:00:00 | 2015-08-19 06:26:45 HD Request # 9 | Historical error filtered for 6J.20150900.CME_Fo, Prior High=804.350037, Prior Low=804.299988, Prior DateTime(UTC)=2015-08-19 11:12:59, High=80430.000000, Low=80430.000000, DateTime(UTC)=2015-08-19 11:14:30, Time Diff=91 seconds, Percent=25.227457%. | 2015-08-19 06:26:45 * HD Request # 9 | Historical error filtered for 6J.20150900.CME_Fo, Prior High=804.350037, Prior Low=804.299988, Prior DateTime(UTC)=2015-08-19 11:12:59, High=80430.000000, Low=80430.000000, DateTime(UTC)=2015-08-19 11:14:30, Time Diff=91 seconds, Percent=25.227460%. | 2015-08-19 06:26:45 * HD Request # 9 | Historical error filtered for 6J.20150900.CME_Fo, Prior High=804.350037, Prior Low=804.299988, Prior DateTime(UTC)=2015-08-19 11:12:59, High=80430.000000, Low=80430.000000, DateTime(UTC)=2015-08-19 11:15:18, Time Diff=139 seconds, Percent=25.347456%. | 2015-08-19 06:26:45 * HD Request # 9 | Historical error filtered for 6J.20150900.CME_Fo, Prior High=804.350037, Prior Low=804.299988, Prior DateTime(UTC)=2015-08-19 11:12:59, High=80430.000000, Low=80430.000000, DateTime(UTC)=2015-08-19 11:15:49, Time Diff=170 seconds, Percent=25.424957%. | 2015-08-19 06:26:45 * HD Request # 9 | Historical error filtered for 6J.20150900.CME_Fo, Prior High=804.350037, Prior Low=804.299988, Prior DateTime(UTC)=2015-08-19 11:12:59, High=80430.000000, Low=80430.000000, DateTime(UTC)=2015-08-19 11:15:49, Time Diff=170 seconds, Percent=25.424960%. | 2015-08-19 06:26:45 * etc etc HD Request # 9 | Total records received: 9037 | 2015-08-19 06:26:45 HD Request # 9 | Requesting historical Tick data for 6J.20150900.CME_Fo from 2015-08-20 00:00:00 to 2015-08-20 00:00:00 (US Central Time). | 2015-08-19 06:26:45 HD Request # 9 | Total records received: 9037 | 2015-08-19 06:26:45 HD Request # 9 | Requesting historical Tick data for 6J.20150900.CME_Fo from 2015-08-21 00:00:00 to 2015-08-21 00:00:00 (US Central Time). | 2015-08-19 06:26:45 HD Request # 9 | Received 9037 records from 2015-08-18 17:00:00 to 2015-08-19 06:26:15 (13.4 hours) and wrote 0 records for 6J.20150900.CME_Fo | 2015-08-19 06:26:45 Added 14 Time and Sales records to Intraday data file for 6J.20150900.CME_Fo after download. | 2015-08-19 06:26:45 HD Request # 9 | Intraday download COMPLETE for 6J.20150900.CME_Fo. Completion time: 3s. Unique request ID: 4 | 2015-08-19 06:26:45 Removed historical data download ID 4 | 2015-08-19 06:26:45 Real-time Intraday chart data file updates started for 6J.20150900.CME_Fo | 2015-08-19 06:26:45 CTS FIX Historical Data: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2015-08-19 06:27:45 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. | 2015-08-19 06:27:45 CTS FIX Historical Data socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2015-08-19 06:27:45 CTS FIX Historical Data socket (4) | SSL has been shut down. | 2015-08-19 06:27:45 CTS FIX Historical Data socket (4) | SSL object has been freed. SSL state is now disconnected. | 2015-08-19 06:27:45 CTS FIX Historical Data socket (4) | Shutdown and closed. | 2015-08-19 06:27:45 CTS FIX Historical Data: Logged out and disconnected. | 2015-08-19 06:27:45 CTS FIX Historical Data: Disconnected. | 2015-08-19 06:27:45 Date Time Of Last Edit: 2015-08-19 16:23:09
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| [2015-08-19 18:56:06] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-19 19:39:19] |
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This is now solved. Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings Once that is done re-download the data in the chart with Edit >>Delete All Data and Download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-15 21:59:27] |
| User742717 Mike - Posts: 86 |
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Hi SC, I'm having same issues on M6J, M6S and M6C. Cheers Mike. |
| [2015-10-16 01:55:47] |
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We are closing this thread. Start a new Support Request and precisely describe the problem and post an image of the chart so we can better understand it. Also let us know what Data or Trading service you are using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-16 01:56:11
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