Support Board
Date/Time: Sun, 22 Dec 2024 11:56:18 +0000
Real Time Data
View Count: 870
| [2015-08-17 14:45:18] |
| User779322 - Posts: 9 |
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I'm not receiving real time data and not seeing the [M] symbol. The Message Log is showing that everything is enabled: Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-08-17 09:28:28 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-08-17 09:28:28 Regarding changes to my setup, I did start using IB Gateway versus IB TWS. During that changeover process, I did change port sockets in order for IB Gateway to connect. How do I resolve this issue? |
| [2015-08-17 15:26:35] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-17 15:33:24] |
| User779322 - Posts: 9 |
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Software version: 1282 | 2015-08-17 10:31:58 Uses New Spreadsheets | 2015-08-17 10:31:58 Usage end date: 2015-09-04 | 2015-08-17 10:31:58 Enabled for: Advanced Features. | 2015-08-17 10:31:58 Enabled for: Sierra Chart Historical Data Service. | 2015-08-17 10:31:58 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-08-17 10:31:58 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-08-17 10:31:58 Received 1 data feed usernames. | 2015-08-17 10:31:58 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-17 10:31:58 Current selected Data/Trading service: Interactive Brokers | 2015-08-17 10:31:58 Chart Update Interval: 500 | 2015-08-17 10:31:58 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-08-17 10:31:58 2015-08-17 10:31:58 Local computer clock time | 2015-08-17 10:31:58 2015-08-17 15:31:58 GMT time | 2015-08-17 10:31:58 2015-08-17 10:31:58 Time zone adjusted time | 2015-08-17 10:31:58 Time difference to server time: 3 seconds. | 2015-08-17 10:31:58 Program path: C:\SierraChartIB\ | 2015-08-17 10:31:58 Data Files path: C:\SierraChartIB\Data\ | 2015-08-17 10:31:58 OS Version Number: 6.1 | 2015-08-17 10:31:58 Locale Information: C | 2015-08-17 10:31:58 Checking for new symbol settings for ib | 2015-08-17 10:31:58 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-17 10:31:58 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-08-17 10:31:58 Symbol settings are up-to-date for ib | 2015-08-17 10:31:59 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-08-17 10:32:03 Socket (2) | Connected. | 2015-08-17 10:32:03 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2015-08-17 10:32:03 Interactive Brokers | TWS server version: 76 | 2015-08-17 10:32:03 Interactive Brokers | Connected. Waiting for account information. | 2015-08-17 10:32:03 IB Account information received. | 2015-08-17 10:32:03 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2015-08-17 10:32:03 Interactive Brokers | Connected to Demo or Simulated account. | 2015-08-17 10:32:03 Interactive Brokers | Year-Month last connected to Live account: 2015-07 | 2015-08-17 10:32:03 Interactive Brokers | Requesting Trade Positions (IB account data updates) for account: DU24* | 2015-08-17 10:32:03 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-08-17 10:32:03 Next valid order ID: 4 | 2015-08-17 10:32:03 Next valid order ID: 4 | 2015-08-17 10:32:03 IB Account information received. | 2015-08-17 10:32:03 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2015-08-17 10:32:03 Interactive Brokers | Connected to Demo or Simulated account. | 2015-08-17 10:32:03 Interactive Brokers | Year-Month last connected to Live account: 2015-07 | 2015-08-17 10:32:03 Interactive Brokers | Received Trade Positions download end message for account DU24* | 2015-08-17 10:32:03 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-08-17 10:32:04 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-08-17 10:32:04 Interactive Brokers | Requesting historical order fills for account DU2*. | 2015-08-17 10:32:08 Interactive Brokers | Received Open orders end message. | 2015-08-17 10:32:08 |
| [2015-08-17 16:09:59] |
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You need to connect to your Live Interactive Brokers account: NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-08-17 10:32:03 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-17 16:10:20
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