Support Board
Date/Time: Mon, 03 Feb 2025 18:26:02 +0000
Unable to connect to TransAct- Trade service log.
View Count: 1054
| [2015-08-13 00:17:37] |
| User507209 - Posts: 3 |
|
Was working fine today. I an now unable to connect. I am able to connect through Transact Desktop but not sierra. I believe this started after todays upgrade. Here is the message log. TransAct Trading | Request To Bypass Order Placement Has Been Received. | 2015-08-12 20:15:22 TransAct Trading | You Are Connecting To A Demo Price Server | 2015-08-12 20:15:22 TransAct Trading | Disabled API Token | 2015-08-12 20:15:23 TransAct Trading | Connection Lost To Transact Price Server. | 2015-08-12 20:15:23 Thank you. |
| [2015-08-13 00:28:49] |
| User507209 - Posts: 3 |
|
I am trying there demo.
|
| [2015-08-13 04:05:06] |
| |
|
We need to contact TransAct about this. We will let them know about this problem: TransAct Trading | Disabled API Token | 2015-08-12 20:15:23 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-13 20:02:15] |
| |
|
TransAct has reported to us this problem is now fixed. Select File >> Connect to Data Feed to connect to the data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-03 14:27:04] |
| User890791 - Posts: 1 |
|
Hi there, am also experiencing this today, "disabled api token" Yesterday was working fine. TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2019-12-03 09:21:58 * TransAct Trading | Disabled API Token | 2019-12-03 09:21:59 * TransAct Trading | Connection Lost To Transact Price Server. | 2019-12-03 09:21:59 * thanks |
| [2019-12-03 14:32:05] |
| |
|
You need to contact Transact or your broker for help with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: