Support Board
Date/Time: Sun, 22 Dec 2024 10:33:25 +0000
Error creating memory device context for chart
View Count: 886
| [2015-08-12 07:05:05] |
| User41473 - Posts: 21 |
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Dear support, This is the kind of error message I do get whenever I duplicate a chart; ''Error creating memory device context for chart'' 1. Please what does this mean? 2. What could be the cause? 3. How can it be resolved? Thanks... |
| [2015-08-12 07:19:08] |
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This is an extremely rare error and indicates an operating system-level problem. What version of Windows are you running? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-12 07:23:07] |
| User41473 - Posts: 21 |
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Windows 8 Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.6GHz Installed memory(RAM) 4.00GB (3.82GB usable) System type: 64-bit operating system, x64-based processor Date Time Of Last Edit: 2015-08-12 07:24:15
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| [2015-08-12 13:15:08] |
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We need to add some additional logging to determine exactly why this error is occurring. We are going to do that. It should be out later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-12 14:52:22] |
| User41473 - Posts: 21 |
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am I supposed to do anything?
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| [2015-08-12 15:04:36] |
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Not yet.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-12 21:46:13] |
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We are going to be releasing version 1284 later this evening which will report this error with more details so we have a better understanding of why it might be occurring. You will also not see the message frequently. It will only occur once per chart. In any case, this does indicate a lower level operating system problem most likely but we will confirm that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-12 21:46:48
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| [2015-08-13 19:19:44] |
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Update Sierra Chart to the latest prerelease with Help >> Download Prerelease. Here are the instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Most likely you will still get the message about the error creating the memory device context. These messages will not occur frequently though. When you see them post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-13 19:21:24
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