Support Board
Date/Time: Sun, 22 Dec 2024 05:52:10 +0000
data not working after payment
View Count: 875
| [2015-08-03 10:51:19] |
| bookert4 - Posts: 56 |
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Hello Support, Over the weekend I started my charts back up but I am not receiving any data. I paid ( thought ) for monthly package 5, real time data, and exchange fee of 15.75. Please advise. I have enclosed a copy of log. PlSoftware version: 1217 | 2015-08-03 05:38:27 Uses Old Spreadsheets | 2015-08-03 05:38:27 Usage end date: 2015-08-31 | 2015-08-03 05:38:27 Enabled for: Advanced Features. | 2015-08-03 05:38:27 Enabled for: Advanced Features 2. | 2015-08-03 05:38:27 Enabled for: Sierra Chart Historical Data Service. | 2015-08-03 05:38:27 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-08-03 05:38:27 Received 1 data feed usernames. | 2015-08-03 05:38:27 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-03 05:38:27 Active service: TD Ameritrade | 2015-08-03 05:38:27 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-08-03 05:38:27 2015-08-03 05:38:27 Local computer clock time | 2015-08-03 05:38:27 2015-08-03 10:38:27 GMT time | 2015-08-03 05:38:27 2015-08-03 05:38:27 Time zone adjusted time | 2015-08-03 05:38:27 Time difference to server time: 12 seconds. | 2015-08-03 05:38:27 Program path: C:\SierraChart3\ | 2015-08-03 05:38:27 Data Files path: C:\SierraChart3\Data\ | 2015-08-03 05:38:27 OS Version Number: 6.1 | 2015-08-03 05:38:27 Locale Information: C | 2015-08-03 05:38:27 Checking for new symbol settings for tda | 2015-08-03 05:38:27 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-03 05:38:27 HTTP connection to www.sierrachart.com:80 (1332) | Connected. | 2015-08-03 05:38:27 Symbol settings are up-to-date for tda | 2015-08-03 05:38:28 TD Ameritrade | Connecting. | 2015-08-03 05:38:33 TD Ameritrade | Logging in. (Step 1 of 3) | 2015-08-03 05:38:33 HTTP connection to www.sierrachart.com:80 (1332) | Closed. No error. | 2015-08-03 05:38:33 HTTP connection to www.sierrachart.com:80 (1332) | Shutdown and closed. | 2015-08-03 05:38:33 TD Ameritrade | Authorized for streamer data. | 2015-08-03 05:38:33 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2015-08-03 05:38:33 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2015-08-03 05:38:33 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2015-08-03 05:38:34 TD Ameritrade | Connected. | 2015-08-03 05:38:34 TD Ameritrade | Starting real-time market data updates for: /CLQ5. ID: 1 | 2015-08-03 05:38:50 Intraday data recording state for symbol /CLQ5 is set to download pending. | 2015-08-03 05:38:50 HD Request # 2 | Downloading Intraday chart data for /CLQ5 to the file [CLQ5.scid. Service: nymex | 2015-08-03 05:38:50 HD Request # 2 | Download start Date-Time: 2015-07-21 13:29:59.0 | 2015-08-03 05:38:51 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-08-03 05:38:51 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-08-03 05:38:51 Socket (3312) | Connected. | 2015-08-03 05:38:51 HD Request # 2 | Sending historical data logon request message. | 2015-08-03 05:38:51 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-07-21 13:29:59. Record interval: 0. Symbol: CLQ15 | 2015-08-03 05:38:51 HD Request # 2 | Decompressing data. | 2015-08-03 05:38:51 HD Request # 2 | Receiving Intraday data for /CLQ5 starting at 2015-07-21 13:29:59 | 2015-08-03 05:38:51 Socket (3312) | Shutdown and closed. | 2015-08-03 05:38:51 The network socket for historical data has been closed. | 2015-08-03 05:38:51 HD Request # 2 | Received 1 record from 2015-07-21 13:29:59 to 2015-07-21 13:29:59 (0.0 seconds) and wrote 0 records for /CLQ5 | 2015-08-03 05:38:51 HD Request # 2 | Intraday download COMPLETE for /CLQ5. Completion time: 1s. Unique request ID: 1 | 2015-08-03 05:38:51 Removed historical data download ID 1 | 2015-08-03 05:38:51 Real-time Intraday chart data file updates started for /CLQ5 | 2015-08-03 05:38:51 TD Ameritrade | Streamer request #8 sent. | 2015-08-03 05:38:51 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 01-3 | 2015-08-03 05:38:52 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\[CLU5.scid | 2015-08-03 05:39:21 TD Ameritrade | Starting real-time market data updates for: /CLU5. ID: 2 | 2015-08-03 05:39:21 Intraday data recording state for symbol /CLU5 is set to download pending. | 2015-08-03 05:39:21 HD Request # 3 | Downloading Intraday chart data for /CLU5 to the file [CLU5.scid. Service: nymex | 2015-08-03 05:39:21 Compressing file: C:\SierraChart3\Data\[CLU5.scid. This may take a while. | 2015-08-03 05:39:21 HD Request # 3 | Download start Date-Time: 2015-01-29 04:39:21.0 | 2015-08-03 05:39:21 HD Request # 3 | Using server: scdf2.sierracharts.com port 10149 | 2015-08-03 05:39:21 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-08-03 05:39:21 Socket (2800) | Connected. | 2015-08-03 05:39:21 HD Request # 3 | Sending historical data logon request message. | 2015-08-03 05:39:21 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-01-29 04:39:21. Record interval: 0. Symbol: CLU15 | 2015-08-03 05:39:21 HD Request # 3 | Decompressing data. | 2015-08-03 05:39:21 HD Request # 3 | Receiving Intraday data for /CLU5 starting at 2015-01-29 04:41:15 | 2015-08-03 05:39:21 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-01-29 04:41:15 | 2015-08-03 05:39:21 Socket (2800) | Shutdown and closed. | 2015-08-03 05:39:25 The network socket for historical data has been closed. | 2015-08-03 05:39:25 HD Request # 3 | Received 2624737 records from 2015-01-29 04:41:15 to 2015-08-03 05:28:41 (186.0 days) and wrote 2624737 records for /CLU5 | 2015-08-03 05:39:27 HD Request # 3 | Intraday download COMPLETE for /CLU5. Completion time: 6s. Unique request ID: 2 | 2015-08-03 05:39:27 Removed historical data download ID 2 | 2015-08-03 05:39:27 Real-time Intraday chart data file updates started for /CLU5 | 2015-08-03 05:39:27 Intraday data recording state for symbol /CLU5 is set to download pending. | 2015-08-03 05:39:28 HD Request # 4 | Downloading Intraday chart data for /CLU5 to the file [CLU5.scid. Service: tda | 2015-08-03 05:39:28 HD Request # 4 | Download start Date-Time: 2015-08-03 05:28:41.0 | 2015-08-03 05:39:28 HD Request # 4 | Requesting historical Minute data for the current day. | 2015-08-03 05:39:28 HD Request # 4 | Chart history request unsuccessful. | 2015-08-03 05:39:31 Gzip data is corrupt or incomplete. | 2015-08-03 05:39:31 * HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /CLU5 | 2015-08-03 05:39:31 HD Request # 4 | Intraday download COMPLETE for /CLU5. Completion time: 3s. Unique request ID: 3 | 2015-08-03 05:39:31 Removed historical data download ID 3 | 2015-08-03 05:39:31 Real-time Intraday chart data file updates started for /CLU5 | 2015-08-03 05:39:31 TD Ameritrade | Old streamer request completed. Request ID: 8 | 2015-08-03 05:39:53 TD Ameritrade | Streamer request #10 sent. | 2015-08-03 05:40:03 TD Ameritrade | Streamer response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2015-08-03 05:40:04 TD Ameritrade | Streamer response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2015-08-03 05:40:04 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 01-3 | 2015-08-03 0 |
| [2015-08-03 11:16:33] |
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You also need to activate the CME Group Exchange here: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures And be sure to restart Sierra Chart after you activate that exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-03 11:16:46
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