Support Board
Date/Time: Sat, 21 Dec 2024 17:42:39 +0000
NO CONNECTION
View Count: 785
| [2015-07-17 07:11:42] |
| User91063 - Posts: 2 |
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Since this morning I do not get a connection to my data feed Can you please help me to get connected Regards Chris |
| [2015-07-17 07:50:15] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-17 08:20:12] |
| User91063 - Posts: 2 |
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Software version: 1269 | 2015-07-17 04:16:59 Uses New Spreadsheets | 2015-07-17 04:16:59 Usage end date: 2015-09-26 | 2015-07-17 04:16:59 Enabled for: Advanced Features. | 2015-07-17 04:16:59 Enabled for: Sierra Chart Historical Data Service. | 2015-07-17 04:16:59 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-07-17 04:16:59 Active service: Rithmic Trading | 2015-07-17 04:16:59 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-07-17 04:16:59 2015-07-17 04:16:59 Local computer clock time | 2015-07-17 04:16:59 2015-07-17 08:16:59 GMT time | 2015-07-17 04:16:59 2015-07-17 04:16:59 Time zone adjusted time | 2015-07-17 04:16:59 Time difference to server time: 23 seconds. | 2015-07-17 04:16:59 Program path: C:\SierraChart\ | 2015-07-17 04:16:59 Data Files path: C:\SierraChart\Data\ | 2015-07-17 04:16:59 OS Version Number: 6.1 | 2015-07-17 04:16:59 Locale Information: C | 2015-07-17 04:16:59 Checking for new symbol settings for rim | 2015-07-17 04:16:59 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-07-17 04:16:59 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-07-17 04:16:59 Symbol settings are up-to-date for rim | 2015-07-17 04:16:59 Rithmic Trading | Port for executable: 64724 | 2015-07-17 04:17:04 Listening socket (844), port 64724 | Closed. | 2015-07-17 04:17:04 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-07-17 04:17:04 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-07-17 04:17:04 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-07-17 04:17:04 Rithmic Trading | Connecting to the server 127.0.0.1. Port 64724 | 2015-07-17 04:17:06 Socket (2) | Connected. | 2015-07-17 04:17:06 Rithmic Trading | Connected to server. | 2015-07-17 04:17:06 Rithmic Trading | Sending logon request message. | 2015-07-17 04:17:06 Rithmic Trading | Starting the connection process to data and trading service. | 2015-07-17 04:17:06 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-07-17 04:17:06 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-07-17 04:17:06 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-07-17 04:17:08 Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2015-07-17 04:17:09 Rithmic Trading | Server Alert: Trading System Connection Opened | 2015-07-17 04:17:09 Rithmic Trading | Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2015-07-17 04:17:09 Rithmic Trading | Server Alert: PnL Connection Opened | 2015-07-17 04:17:10 Rithmic Trading | Server Alert: PnL Connection Login Complete. Result text: "ok" | 2015-07-17 04:17:10 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2015-07-17 04:17:11 Rithmic Trading | Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2015-07-17 04:17:11 Rithmic Trading | Server Name: SC DTC Bridge. | 2015-07-17 04:17:11 Rithmic Trading | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-07-17 04:17:11 Rithmic Trading | Successfully connected. IB='OptimusFutures'. | 2015-07-17 04:17:11 Rithmic Trading | Trading is supported. | 2015-07-17 04:17:11 Rithmic Trading | Order cancel and replace is supported. | 2015-07-17 04:17:11 Rithmic Trading | OCO Orders supported. | 2015-07-17 04:17:11 Rithmic Trading | Requesting Trade Positions data. | 2015-07-17 04:17:16 |
| [2015-07-17 08:26:48] |
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There is a successful connection as shown by this line: Rithmic Trading | Successfully connected. IB='OptimusFutures'. | 2015-07-17 04:17:11 You can open a chart or Trade DOM through File >> Find Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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