Support Board
Date/Time: Sat, 21 Dec 2024 18:06:23 +0000
ES is not updating with AMP CQG
View Count: 1085
| [2015-07-09 18:30:54] |
| User83814 - Posts: 26 |
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Hello, I'm using AMP CQG FIX with CME $15 data bundle. My ZB chart/DOM is working fine, but ES is not updating. Can you please help?
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| [2015-07-09 18:41:12] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-09 18:54:49] |
| User83814 - Posts: 26 |
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Connecting to websocket server. | 2015-07-09 14:50:22 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-07-09 14:50:22 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-07-09 14:50:22 Socket (8) | Connected. | 2015-07-09 14:50:22 Socket (8) | Starting SSL connection. | 2015-07-09 14:50:22 HTTP connection to www.sierrachart.com:80 (7) | Connected. | 2015-07-09 14:50:22 Socket (8) | SSL connection established. | 2015-07-09 14:50:22 Opening websocket. | 2015-07-09 14:50:22 Sending websocket handshake. | 2015-07-09 14:50:22 Received websocket handshake acknowledgment. | 2015-07-09 14:50:22 Web socket state is now open. | 2015-07-09 14:50:22 CQG FIX Trading | Websocket connected. | 2015-07-09 14:50:22 CQG FIX Trading | Sending market data logon message. | 2015-07-09 14:50:22 CQG FIX Trading | Logon successful. | 2015-07-09 14:50:22 CQG FIX Trading | Market data session connected. | 2015-07-09 14:50:22 CQG FIX Trading | Starting real-time market data updates for: F.US.EPU15. ID: 1 | 2015-07-09 14:50:23 CQG FIX Trading | Sending symbol resolution request for F.US.EPU15 | 2015-07-09 14:50:23 Intraday data recording state for symbol F.US.EPU15 is set to download pending. | 2015-07-09 14:50:23 HD Request # 6 | Downloading Intraday chart data for F.US.EPU15 to the file F.US.EPU15.scid. Service: cqg | 2015-07-09 14:50:23 HD Request # 6 | Download start Date-Time: 2015-07-09 13:55:39.0 | 2015-07-09 14:50:23 HD Request # 6 | Using server: ds5.sierracharts.com port 10149 | 2015-07-09 14:50:23 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-07-09 14:50:23 CQG FIX Trading | Requesting market data for F.US.EPU15 | 2015-07-09 14:50:23 Market data subscription status for F.US.EPU15: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2015-07-09 14:50:23 Socket (9) | Connected. | 2015-07-09 14:50:23 HD Request # 6 | Sending historical data logon request message. | 2015-07-09 14:50:23 CQG FIX Trading | Starting real-time market data updates for: F.US.USAU15. ID: 2 | 2015-07-09 14:50:23 CQG FIX Trading | Sending symbol resolution request for F.US.USAU15 | 2015-07-09 14:50:23 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2015-07-09 13:55:39. Record interval: 1. Symbol: F.US.EPU15 | 2015-07-09 14:50:23 Intraday data recording state for symbol F.US.USAU15 is set to download pending. | 2015-07-09 14:50:23 CQG FIX Trading | Requesting market data for F.US.USAU15 | 2015-07-09 14:50:23 HD Request # 6 | Decompressing data. | 2015-07-09 14:50:23 Requesting symbol settings for cqg. Overwrite = on. | 2015-07-09 14:50:23 HD Request # 6 | Receiving Intraday data for F.US.EPU15 starting at 2015-07-09 13:55:39 | 2015-07-09 14:50:23 HD Request # 6 | Timestamp of first Intraday data file record written: 2015-07-09 13:55:39 | 2015-07-09 14:50:23 Socket (9) | Shutdown and closed. | 2015-07-09 14:50:23 The network socket for historical data has been closed. | 2015-07-09 14:50:23 HD Request # 6 | Received 2555 records from 2015-07-09 13:55:39 to 2015-07-09 14:50:20 (54.7 minutes) and wrote 2555 records for F.US.EPU15 | 2015-07-09 14:50:23 HD Request # 6 | Intraday download COMPLETE for F.US.EPU15. Completion time: 0s. Unique request ID: 5 | 2015-07-09 14:50:23 Removed historical data download ID 5 | 2015-07-09 14:50:23 Real-time Intraday chart data file updates started for F.US.EPU15 | 2015-07-09 14:50:23 HD Request # 7 | Downloading Intraday chart data for F.US.USAU15 to the file F.US.USAU15.scid. Service: cqg | 2015-07-09 14:50:23 HD Request # 7 | Download start Date-Time: 2015-07-09 14:50:21.0 | 2015-07-09 14:50:23 HD Request # 7 | Using server: ds3.sierracharts.com port 10149 | 2015-07-09 14:50:23 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-07-09 14:50:23 Socket (10) | Connected. | 2015-07-09 14:50:23 HD Request # 7 | Sending historical data logon request message. | 2015-07-09 14:50:23 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2015-07-09 14:50:21. Record interval: 1. Symbol: F.US.USAU15 | 2015-07-09 14:50:23 HD Request # 7 | Decompressing data. | 2015-07-09 14:50:23 HD Request # 7 | Receiving Intraday data for F.US.USAU15 starting at 2015-07-09 14:50:21 | 2015-07-09 14:50:23 HD Request # 7 | Timestamp of first Intraday data file record written: 2015-07-09 14:50:21 | 2015-07-09 14:50:23 Socket (10) | Shutdown and closed. | 2015-07-09 14:50:23 The network socket for historical data has been closed. | 2015-07-09 14:50:23 HD Request # 7 | Received 1 record from 2015-07-09 14:50:21 to 2015-07-09 14:50:21 (0.0 seconds) and wrote 1 record for F.US.USAU15 | 2015-07-09 14:50:23 HD Request # 7 | Intraday download COMPLETE for F.US.USAU15. Completion time: 0s. Unique request ID: 6 | 2015-07-09 14:50:23 Removed historical data download ID 6 | 2015-07-09 14:50:23 Real-time Intraday chart data file updates started for F.US.USAU15 | 2015-07-09 14:50:23 Symbol settings received. | 2015-07-09 14:50:23 Processed received symbol settings | 2015-07-09 14:50:23 Requesting market depth updates for: F.US.EPU15 if supported. | 2015-07-09 14:50:28 CQG FIX Trading | Requesting market data including full depth for F.US.EPU15 | 2015-07-09 14:50:28 Requesting market depth updates for: F.US.USAU15 if supported. | 2015-07-09 14:50:28 CQG FIX Trading | Requesting market data including full depth for F.US.USAU15 | 2015-07-09 14:50:28 Market data subscription status for F.US.EPU15: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2015-07-09 14:50:28 HTTP connection to www.sierrachart.com:80 (7) | Closed. No error. | 2015-07-09 14:50:28 HTTP connection to www.sierrachart.com:80 (7) | Shutdown and closed. | 2015-07-09 14:50:28 Current selected Data/Trading service: CQG FIX Trading | 2015-07-09 14:51:41 |
| [2015-07-09 18:56:17] |
| User83814 - Posts: 26 |
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I see this line: Market data subscription status for F.US.EPU15: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2015-07-09 14:50:28 Do I contact AMP or CQG to resolve this? I'm paying for the CME bundle which is supposed to cover all CME products. |
| [2015-07-09 21:04:55] |
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Yes, this is the problem: Market data subscription status for F.US.EPU15: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2015-07-09 14:50:23 You need to have AMP activate on your CQG account the CME exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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