Support Board
Date/Time: Sun, 22 Dec 2024 05:33:31 +0000
SPY daily historical chart issue SC Datafeed
View Count: 1594
| [2015-07-08 18:09:32] |
| User57210 - Posts: 121 |
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I have your equities datafeed. Here is what a historical daily chart of SPY keeps looking like http://i.imgur.com/bavTBML.png When I delete and download, the issue is fixed temporarily, and looks correct as such: http://i.imgur.com/mqcHrn0.png This has happened 3 times today now. Thanks in advance |
| [2015-07-08 18:17:26] |
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Was it just today this happened? It might have to do with the issue at the NYSE today. However, once you see the bar with a larger range, it should not become a smaller range. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-13 14:50:46] |
| User57210 - Posts: 121 |
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I gave it a few days. Still happening.
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| [2015-07-13 17:31:30] |
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We have looked at a chart of SPY using IQ Feed and this is what we currently see: http://www.sierrachart.com/image.php?l=1436808672965.png If your SPY chart looks the same, and it should because we already compared it to the Sierra Chart data feed, then the data is correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-13 17:32:59
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| [2015-07-13 18:07:55] |
| User57210 - Posts: 121 |
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here's a short video showing you exactly what is happening http://screencast.com/t/hA4fXnxH5wG
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| [2015-07-13 18:13:11] |
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OK we see the problem now. We are thinking why this is happening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-14 20:33:06] |
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This problem is solved on one of the servers and will be solved on all servers at the end of the day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-06 19:19:22] |
| User57210 - Posts: 121 |
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This issue still exists. It is imperative that I be able to flip around to different symbols in a quote board linked to charts, and have the PROPER daily bar chart shown. I've now noticed the issue is not just specific to the symbol SPY, it happens with others too. Please fix this. It's imperative.
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| [2015-08-06 21:33:24] |
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Thank you for letting us know. We thought we had this resolved. We are going to temporarily remove the code which is causing this. We were trying to solve a problem , which now was obviously causing another one, where during the premarket trading, the daily high and low, was for the prior trading session and giving inaccurate information in charts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-06 22:28:39] |
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We have removed now the code which was causing this problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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