Support Board
Date/Time: Tue, 25 Feb 2025 16:10:51 +0000
Data feed activation (DTS connections)
View Count: 1996
| [2015-07-06 23:30:32] |
| User282739 - Posts: 7 |
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Hello I just signed up for 14 day trial for Sierra Charts through AMP and I need my data feed packages enabled for me to connect to "Rithmic" as the data provider. Currently they are all disabled.
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| [2015-07-07 00:08:44] |
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Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-07 19:09:08] |
| User282739 - Posts: 7 |
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Unfortunately, I don't have used the software Sierra Chart. Because you write that the time of use has expired. Ever used the version trial for problems of connection. Then I kindly ask the possibility to use the version trial for at least 15 days. Only last night I have succeeded, with AMP, to resolve the problem. But I cannot now use it. Before to enter real I would want to use it for the period of test of 15 days Looking forward to your feedback |
| [2015-07-07 21:06:02] |
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We have activated your account and we have made sure that it has 15 days of time on it. We see that you have successfully logged into Sierra Chart without any restriction. Select File >> Connect to Data Feed. And provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-07 21:18:15] |
| User282739 - Posts: 7 |
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unfortunately, I don't succeed in entering in the chart yet. I have contacted by chat AMP, but nothing I don't succeed. I have inserted the last (Removed), but it tells me Non Connected in Rithmic Trading (trading), Server Paper Trading Server.
Date Time Of Last Edit: 2015-07-07 22:55:43
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| [2015-07-07 21:35:00] |
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We tested this account and it works for us. Select Help >> Accept Remote Assistance. Wait a few seconds and you will see an ID number and password. Start an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets and provide us the ID number and password. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-07 21:35:23
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| [2015-07-07 21:59:54] |
| User282739 - Posts: 7 |
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I don't succeed in accessing your Accept Remote Assistance
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| [2015-07-07 22:16:02] |
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Select Help >> Accept Remote Assistance. Wait two minutes and post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Do you use the TeamViewer program yourself? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-07 22:21:55] |
| User282739 - Posts: 7 |
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ok
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| [2015-07-07 22:31:05] |
| User282739 - Posts: 7 |
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Software version: 1220 | 2015-07-07 22:29:18 Uses New Spreadsheets | 2015-07-07 22:29:18 Usage end date: 2015-07-24 | 2015-07-07 22:29:18 Enabled for: Advanced Features. | 2015-07-07 22:29:18 Enabled for: Advanced Features 2. | 2015-07-07 22:29:18 Enabled for: Sierra Chart Historical Data Service. | 2015-07-07 22:29:18 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-07-07 22:29:18 Active service: Rithmic Trading | 2015-07-07 22:29:18 Time Zone: +00:00:00 (UTC+00) | 2015-07-07 22:29:18 2015-07-08 00:29:18 Local computer clock time | 2015-07-07 22:29:18 2015-07-07 22:29:18 GMT time | 2015-07-07 22:29:18 2015-07-07 22:29:18 Time zone adjusted time | 2015-07-07 22:29:18 Time difference to server time: 1 seconds. | 2015-07-07 22:29:18 Program path: C:\sierra chart\ | 2015-07-07 22:29:18 Data Files path: C:\sierra chart\Data\ | 2015-07-07 22:29:18 OS Version Number: 6.1 | 2015-07-07 22:29:18 Locale Information: C | 2015-07-07 22:29:18 Checking for new symbol settings for rim | 2015-07-07 22:29:18 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-07-07 22:29:18 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-07-07 22:29:18 Symbol settings are up-to-date for rim | 2015-07-07 22:29:18 Rithmic Trading | Port for executable: 49924 | 2015-07-07 22:29:23 Listening socket (800), port 49924 | Closed. | 2015-07-07 22:29:23 Rithmic Trading | Starting server: C:\sierra chart\Rim\DTCBridge.exe | 2015-07-07 22:29:23 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-07-07 22:29:23 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-07-07 22:29:23 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49924 | 2015-07-07 22:29:25 Socket (2) | Connected. | 2015-07-07 22:29:25 Rithmic Trading | Connected to server. | 2015-07-07 22:29:25 Rithmic Trading | Sending logon request message. | 2015-07-07 22:29:25 Rithmic Trading | Starting the connection process to data and trading service. | 2015-07-07 22:29:25 Rithmic Trading | Logging is enabled. Log file: C:\sierra chart\Rim\Rithmic.log | 2015-07-07 22:29:25 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2015-07-07 22:29:25 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-07-07 22:29:29 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-07-07 22:29:29 Rithmic Trading | Server Name: DTC Bridge. | 2015-07-07 22:29:29 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-07-07 22:29:29 Rithmic Trading | Logon error from server | 2015-07-07 22:29:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-07 22:29:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-07 22:29:29 Socket (2) | Shutdown and closed. | 2015-07-07 22:29:29 Rithmic Trading | Disconnected from the server. | 2015-07-07 22:29:29 |
| [2015-07-07 22:55:28] |
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Update Sierra Chart by selecting Help >> Download Current Version. After the update see if you can connect to Rithmic. Your Sierra Chart account is set to automatically set the Rithmic username and password to ensure they are correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-08 22:34:31] |
| User282739 - Posts: 7 |
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good evening. Unfortunately I have not succeeded in connecting me to Sierra Chart. Those of AMP have told that it is a tied up problem to Ritmics, and that I must open an account real. Before opening any account I would want to try it fifteen days in demo. This has not been possible, because he doesn't connect.
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| [2015-07-09 04:20:47] |
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Yes, connecting to Rithmic can be difficult with a Rithmic demo account. The newest versions of Sierra Chart support CQG demo accounts. Please request AMP to set you up with a CQG demo account. Let them AMP know that the newest versions of Sierra Chart support CQG demo accounts. When you have the CQG demo account, let us know and we will give you the instructions to use it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-09 04:21:33
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| [2021-04-19 20:16:32] |
| User985092 - Posts: 13 |
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i have subscribed to rithmic feed data through broker amp, and sierra package 5. The connection is not made. http://www.sierrachart.com/image.php?Image=1618863179899.png
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| [2021-04-19 20:48:36] |
| John - SC Support - Posts: 38158 |
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You need to install the files found here: Rithmic Bridge Files For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-20 06:18:40] |
| User985092 - Posts: 13 |
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Thank you but I already installed it before writing to you and it doesn't work anyway. Thank you for your help
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| [2021-04-20 09:12:15] |
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In this case use CQG if you are using AMP: CQG Trading Platform Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-20 09:12:24
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| [2021-04-20 09:59:58] |
| User985092 - Posts: 13 |
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I'm already using rithmic with Bookmap, and I want the same data feed between my platform and Bookmap. if you fail to resolve this issue, I will change the platform, not the date feed. so you don't have any clients that use rithmic ??? Thank you
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| [2021-04-20 14:52:38] |
| John - SC Support - Posts: 38158 |
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We stopped technical support for Rithmic a long time ago (at least 1 year now, if not more). We were having too many issues with the Rithmic connection. Now, Rithmic should be putting out a new connection to Sierra Chart very soon, and once that is ready we will be supporting Rithmic again using that connection. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-21 18:25:39] |
| User985092 - Posts: 13 |
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Rithmic tells me they have a lot of clients who use Sierra. so, i am a rithmic customer and sierra customer: what should i do to use the rithmic data feed on the sierra platform ??? I looked at your pages about Denali exchange data feed: I want to make sure I don't buy a package that doesn't work. I am currently using pack 5 but it is useless since I do not have the data streams of the CME group in real time.
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| [2021-04-21 20:29:30] |
| John - SC Support - Posts: 38158 |
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You can try connecting to Rithmic using the current connection. You just have to install the Bridge files which can be found here: Rithmic Bridge Files For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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