Support Board
Date/Time: Sun, 22 Dec 2024 05:30:19 +0000
Sierra Exchange Data
View Count: 758
| [2015-07-01 12:52:07] |
| User972877 - Posts: 3 |
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I'm unable to get logged in. Software version: 1265 | 2015-07-01 07:25:10 Uses Old Spreadsheets | 2015-07-01 07:25:10 Usage end date: 2015-07-28 | 2015-07-01 07:25:10 Enabled for: Advanced Features. | 2015-07-01 07:25:10 Enabled for: Advanced Features 2. | 2015-07-01 07:25:10 Enabled for: Sierra Chart Historical Data Service. | 2015-07-01 07:25:10 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-07-01 07:25:10 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-07-01 07:25:10 Enabled for: S&P INDEXES exchange. | 2015-07-01 07:25:10 Received 1 data feed usernames. | 2015-07-01 07:25:10 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-07-01 07:25:10 Active service: SC Exchange Data | 2015-07-01 07:25:10 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-07-01 07:25:10 2015-07-01 07:25:10 Local computer clock time | 2015-07-01 07:25:10 2015-07-01 12:25:10 GMT time | 2015-07-01 07:25:10 2015-07-01 07:25:10 Time zone adjusted time | 2015-07-01 07:25:10 Time difference to server time: 6 seconds. | 2015-07-01 07:25:10 Program path: C:\SierraChart\ | 2015-07-01 07:25:10 Data Files path: C:\SierraChart\Data\ | 2015-07-01 07:25:10 OS Version Number: 6.1 | 2015-07-01 07:25:10 Locale Information: C | 2015-07-01 07:25:10 Checking for new symbol settings for scbcd | 2015-07-01 07:25:10 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-07-01 07:25:10 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-07-01 07:25:10 Symbol settings are up-to-date for scbcd | 2015-07-01 07:25:11 Mapping ESU15 to ESU15. Service code: cme | 2015-07-01 07:46:55 SC Exchange Data | Starting real-time market data updates for: ESU15. ID: 6 | 2015-07-01 07:46:55 Using username 0 | 2015-07-01 07:46:55 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-07-01 07:46:55 Intraday data recording state for symbol ESU15 is set to download pending. | 2015-07-01 07:46:55 Socket (59) | Connected. | 2015-07-01 07:46:55 HD Request # 49 | Sending historical data logon request message. | 2015-07-01 07:46:55 Socket (58) | Connected. | 2015-07-01 07:46:55 SC Market Stats | Connected to server. | 2015-07-01 07:46:55 SC Market Stats | Sending logon request message. | 2015-07-01 07:46:55 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-07-01 07:46:55 Socket (60) | Connected. | 2015-07-01 07:46:55 SC Exchange Data | Connected to server. | 2015-07-01 07:46:55 SC Exchange Data | Sending logon request message. | 2015-07-01 07:46:55 SC Market Stats | Server Name: SC Real-Time Server. | 2015-07-01 07:46:55 SC Market Stats | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-07-01 07:46:55 SC Market Stats | Successfully connected. | 2015-07-01 07:46:55 SC Market Stats | Restarting real-time data updates for symbol: ADR-NASDAQ | 2015-07-01 07:46:55 SC Market Stats | Restarting real-time data updates for symbol: ADR-NQ | 2015-07-01 07:46:55 SC Market Stats | Restarting real-time data updates for symbol: ADR-NYSE | 2015-07-01 07:46:55 SC Market Stats | Restarting real-time data updates for symbol: ADR-SP | 2015-07-01 07:46:55 SC Market Stats | Restarting real-time data updates for symbol: ADR-TF | 2015-07-01 07:46:55 HD Request # 49 | Requesting Intraday data. Start Date-Time: 2015-07-01 07:47:00. Record interval: 0. Symbol: ADR-NQ | 2015-07-01 07:46:55 HTTP connection to www.sierrachart.com:80 (57) | Connected. | 2015-07-01 07:46:55 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-07-01 07:46:55 SC Exchange Data | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-07-01 07:46:55 SC Exchange Data | Successfully connected. | 2015-07-01 07:46:55 SC Exchange Data | Restarting real-time data updates for symbol: ESU15 -> ESU15 | 2015-07-01 07:46:55 Symbol Error - ESU15 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2015-07-01 07:46:55 HD Request # 49 | Decompressing data. | 2015-07-01 07:46:55 HD Request # 49 | Receiving Intraday data for ADR-NQ starting at 2015-07-01 07:47:00 | 2015-07-01 07:46:55 Socket (59) | Shutdown and closed. | 2015-07-01 07:46:55 The network socket for historical data has been closed. | 2015-07-01 07:46:55 HD Request # 49 | Received 1 record from 2015-07-01 07:47:00 to 2015-07-01 07:47:00 (0.0 seconds) and wrote 0 records for ADR-NQ | 2015-07-01 07:46:55 HD Request # 49 | Intraday download COMPLETE for ADR-NQ. Completion time: 0s. Unique request ID: 52 | 2015-07-01 07:46:55 Removed historical data download ID 52 | 2015-07-01 07:46:55 Real-time Intraday chart data file updates started for ADR-NQ | 2015-07-01 07:46:55 HD Request # 50 | Downloading Intraday chart data for ADR-SP to the file ADR-SP.scid. Service: statscalc | 2015-07-01 07:46:55 HD Request # 50 | Download start Date-Time: 2015-07-01 07:47:00.0 | 2015-07-01 07:46:55 HD Request # 50 | Using server: ds5.sierracharts.com port 10149 | 2015-07-01 07:46:55 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-07-01 07:46:55 Socket (61) | Connected. | 2015-07-01 07:46:55 HD Request # 50 | Sending historical data logon request message. | 2015-07-01 07:46:55 HD Request # 50 | Requesting Intraday data. Start Date-Time: 2015-07-01 07:47:00. Record interval: 0. Symbol: ADR-SP | 2015-07-01 07:46:55 Requesting symbol settings for scbcd. Overwrite = on. | 2015-07-01 07:46:55 HD Request # 50 | Decompressing data. | 2015-07-01 07:46:55 HD Request # 50 | Receiving Intraday data for ADR-SP starting at 2015-07-01 07:47:00 | 2015-07-01 07:46:55 Socket (61) | Shutdown and closed. | 2015-07-01 07:46:55 The network socket for historical data has been closed. | 2015-07-01 07:46:55 HD Request # 50 | Received 1 record from 2015-07-01 07:47:00 to 2015-07-01 07:47:00 (0.0 seconds) and wrote 0 records for ADR-SP | 2015-07-01 07:46:55 HD Request # 50 | Timestamp of first Intraday data file record written: 2015-07-01 07:47:01 | 2015-07-01 07:46:55 Added 1 Time and Sales records to Intraday data file for ADR-SP after download. | 2015-07-01 07:46:55 HD Request # 50 | Intraday download COMPLETE for ADR-SP. Completion time: 0s. Unique request ID: 53 | 2015-07-01 07:46:55 Removed historical data download ID 53 | 2015-07-01 07:46:55 Real-time Intraday chart data file updates started for ADR-SP | 2015-07-01 07:46:55 HD Request # 51 | Downloading Intraday chart data for ADR-TF to the file ADR-TF.scid. Service: statscalc | 2015-07-01 07:46:55 HD Request # 51 | Download start Date-Time: 2015-07-01 07:47:00.0 | 2015-07-01 07:46:55 HD Request # 51 | Using server: ds3.sierracharts.com port 10149 | 2015-07-01 07:46:55 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-07-01 07:46:55 Socket (62) | Connected. | 2015-07-01 07:46:55 HD Request # 51 | Sending historical data logon request message. | 2015-07-01 07:46:55 HD Request # 51 | Requesting Intraday data. Start Date-Time: 2015-07-01 07:47:00. Record interval: 0. Symbol: ADR-TF | 2015-07-01 07:46:55 HD Request # 51 | Decompressing data. | 2015-07-01 07:46:56 HD Request # 51 | Receiving Intraday data for ADR-TF starting at 2015-07-01 07:47:00 | 2015-07-01 07:46:56 HD Request # 51 | Timestamp of first Intraday data file record written: 2015-07-01 07:47:01 | 2015-07-01 07:46:56 Socket (62) | Shutdown and closed. | 2015-07-01 07:46:56 The network socket for historical data has been closed. | 2015-07-01 07:46:56 HD Request # 51 | Received 2 records from 2015-07-01 07:47:00 to 2015-07-01 07:47:01 (1.0 seconds) and wrote 1 record for ADR-TF | 2015-07-01 07:46:56 HD Request # 51 | Intraday download COMPLETE for ADR-TF. Completion time: 1s. Unique request ID: 54 | 2015-07-01 07:46:56 Removed historical data download ID 54 | 2015-07-01 07:46:56 Real-time Intraday chart data file updates started for ADR-TF | 2015-07-01 07:46:56 HD Request # 52 | Downloading Intraday chart data for ADR-NYSE to the file ADR-NYSE.scid. Service: statscalc | 2015-07-01 07:46:56 HD Request # 52 | Download start Date-Time: 2015-07-01 07:47:00.0 | 2015-07-01 07:46:56 HD Request # 52 | Using server: ds4.sierracharts.com port 10149 | 2015-07-01 07:46:56 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-07-01 07:46:56 Socket (63) | Connected. | 2015-07-01 07:46:56 HD Request # 52 | Sending historical data logon request message. | 2015-07-01 07:46:56 HD Request # 52 | Requesting Intraday data. Start Date-Time: 2015-07-01 07:47:00. Record interval: 0. Symbol: ADR-NYSE | 2015-07-01 07:46:56 HD Request # 52 | Decompressing data. | 2015-07-01 07:46:56 HD Request # 52 | Receiving Intraday data for ADR-NYSE starting at 2015-07-01 07:47:00 | 2015-07-01 07:46:56 Socket (63) | Shutdown and closed. | 2015-07-01 07:46:56 The network socket for historical data has been closed. | 2015-07-01 07:46:56 HD Request # 52 | Received 1 record from 2015-07-01 07:47:00 to 2015-07-01 07:47:00 (0.0 seconds) and wrote 0 records for ADR-NYSE | 2015-07-01 07:46:56 HD Request # 52 | Timestamp of first Intraday data file record written: 2015-07-01 07:47:01 | 2015-07-01 07:46:56 Added 2 Time and Sales records to Intraday data file for ADR-NYSE after download. | 2015-07-01 07:46:56 HD Request # 52 | Intraday download COMPLETE for ADR-NYSE. Completion time: 0s. Unique request ID: 55 | 2015-07-01 07:46:56 Removed historical data download ID 55 | 2015-07-01 07:46:56 Real-time Intraday chart data file updates started for ADR-NYSE | 2015-07-01 07:46:56 HD Request # 53 | Downloading Intraday chart data for ADR-NASDAQ to the file ADR-NASDAQ.scid. Service: statscalc | 2015-07-01 07:46:56 HD Request # 53 | Download start Date-Time: 2015-07-01 07:47:00.0 | 2015-07-01 07:46:56 HD Request # 53 | Using server: ds5.sierracharts.com port 10149 | 2015-07-01 07:46:56 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-07-01 07:46:56 Socket (64) | Connected. | 2015-07-01 07:46:56 HD Request # 53 | Sending historical data logon request message. | 2015-07-01 07:46:56 HD Request # 53 | Requesting Intraday data. Start Date-Time: 2015-07-01 07:47:00. Record interval: 0. Symbol: ADR-NASDAQ | 2015-07-01 07:46:56 HD Request # 53 | Decompressing data. | 2015-07-01 07:46:56 HD Request # 53 | Receiving Intraday data for ADR-NASDAQ starting at 2015-07-01 07:47:00 | 2015-07-01 07:46:56 HD Request # 53 | Timestamp of first Intraday data file record written: 2015-07-01 07:47:01 | 2015-07-01 07:46:56 Socket (64) | Shutdown and closed. | 2015-07-01 07:46:56 The network socket for historical data has been closed. | 2015-07-01 07:46:56 HD Request # 53 | Received 2 records from 2015-07-01 07:47:00 to 2015-07-01 07:47:01 (1.0 seconds) and wrote 1 record for ADR-NASDAQ | 2015-07-01 07:46:56 HD Request # 53 | Intraday download COMPLETE for ADR-NASDAQ. Completion time: 0s. Unique request ID: 56 | 2015-07-01 07:46:56 Removed historical data download ID 56 | 2015-07-01 07:46:56 Real-time Intraday chart data file updates started for ADR-NASDAQ | 2015-07-01 07:46:56 HD Request # 54 | Downloading Intraday chart data for ESU15 to the file ESU15.scid. Service: cme | 2015-07-01 07:46:56 HD Request # 54 | Download start Date-Time: 2015-07-01 07:35:38.0 | 2015-07-01 07:46:56 HD Request # 54 | Using server: scdf1.sierracharts.com port 10149 | 2015-07-01 07:46:56 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-07-01 07:46:56 Socket (65) | Connected. | 2015-07-01 07:46:56 HD Request # 54 | Sending historical data logon request message. | 2015-07-01 07:46:56 HD Request # 54 | Requesting Intraday data. Start Date-Time: 2015-07-01 07:35:38. Record interval: 0. Symbol: ESU15 | 2015-07-01 07:46:56 HD Request # 54 | Decompressing data. | 2015-07-01 07:46:56 HD Request # 54 | Receiving Intraday data for ESU15 starting at 2015-07-01 07:35:38 | 2015-07-01 07:46:56 HD Request # 54 | Timestamp of first Intraday data file record written: 2015-07-01 07:35:39 | 2015-07-01 07:46:56 Socket (65) | Shutdown and closed. | 2015-07-01 07:46:56 The network socket for historical data has been closed. | 2015-07-01 07:46:56 HD Request # 54 | Received 504 records from 2015-07-01 07:35:38 to 2015-07-01 07:37:02 (84.0 seconds) and wrote 478 records for ESU15 | 2015-07-01 07:46:56 HD Request # 54 | Intraday download COMPLETE for ESU15. Completion time: 0s. Unique request ID: 57 | 2015-07-01 07:46:56 Removed historical data download ID 57 | 2015-07-01 07:46:56 Real-time Intraday chart data file updates started for ESU15 | 2015-07-01 07:46:56 Symbol settings received. | 2015-07-01 07:46:57 Processed received symbol settings | 2015-07-01 07:46:57 Requesting market depth updates for: ESU15 if supported. | 2015-07-01 07:47:00 SC Exchange Data | Market Depth data has been rejected for symbol: ESU15. Exchange not authorized. | 2015-07-01 07:47:00 HTTP connection to www.sierrachart.com:80 (57) | Closed. No error. | 2015-07-01 07:47:02 HTTP connection to www.sierrachart.com:80 (57) | Shutdown and closed. | 2015-07-01 07:47:02 Date Time Of Last Edit: 2015-07-01 17:33:21
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| [2015-07-01 17:31:17] |
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This is the problem: Symbol Error - ESU15 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2015-07-01 07:46:55 Refer to the information here about accessing CME data: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME So the only problem is the futures charts are not updating in real-time? Do you have a live futures trading account? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-01 17:31:45
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| [2015-07-01 17:47:25] |
| User972877 - Posts: 3 |
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I got it thanks
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| [2015-07-01 18:02:11] |
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Let us know if you want the data feed refunded.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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