Support Board
Date/Time: Sun, 22 Dec 2024 05:31:44 +0000
Improper Format
View Count: 932
| [2015-06-30 18:35:23] |
| User39772 - Posts: 311 |
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For some symbols I get the following error message in the message log: "Unknown symbol ID 174 is unknown" when I send an order via chart DOM to IB. I use SC data feed an see [M] in the chart. The problem appears only for some symbols, e.g. MSFT, others work fine like AAPL. |
| [2015-06-30 20:32:47] |
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For MSFT, you need to use the symbol format that specifies the exchange and primary exchange. It is documented here: https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#Stock When you use this symbol format, the data may not come from the Sierra Chart Exchange Data Feed due to complexity with symbol mapping. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-30 20:33:23
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| [2015-07-01 17:50:48] |
| User39772 - Posts: 311 |
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Itried: MSFT-STK-SMART/NASDAQ and MSFT-STK-SMART[NASDAQ and inserted tis into a Quote Board. If I click on it "Loading historical data" appears in the linked charts but nothing happens. Same is valid with: INTC. To avoid misunderstandings: If I use MSFT or INTC the SC feed delivers data and I see the charts. My problem is, if I want to transmit an order from a chart DOM to TWS the orders do not appear in the TWS API window or another TWS window and the orders seem to be frozen in the chart until I delete them. I would be interesting what the problem is. I do not see more complexity in MSFT or INTU compared to other symbols that work fine. |
| [2015-07-01 18:05:00] |
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When you have opened the chart for MSFT-STK-SMART/NASDAQ , and no data appears, provide a copy of the Message Log. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log I would be interesting what the problem is. I do not see more complexity in MSFT or INTU compared to other symbols that work fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-01 18:12:57] |
| User39772 - Posts: 311 |
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No: I have opened a chart for MSFT and data appears in the chart but no order gets to TWS. If I open a chart with MSFT-STK-SMART/NASDAQ no data appears in the chart. |
| [2015-07-01 18:17:57] |
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Yes we understand. This is why we want to see the Message Log to understand why there is no data received for MSFT-STK-SMART/NASDAQ
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-01 18:29:44] |
| User39772 - Posts: 311 |
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When I have opened the chart for MSFT-STK-SMART/NASDAQ: Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MSFT-STK-SMART[NASDAQ.dly | 2015-07-01 14:25:25 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MSFT-STK-SMART[NASDAQ.dly | 2015-07-01 14:25:25 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MSFT-STK-SMART[NASDAQ.scid | 2015-07-01 14:25:25 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MSFT-STK-SMART[NASDAQ.scid | 2015-07-01 14:25:25 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MSFT-STK-SMART[NASDAQ.scid | 2015-07-01 14:25:25 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MSFT-STK-SMART[NASDAQ.scid | 2015-07-01 14:25:25 Requesting market depth updates for: MSFT-STK-SMART/NASDAQ if supported. | 2015-07-01 14:25:26 Message from IB: Deep market data is not supported for this combination of security type/exchange. IB Error Code: 10092. Request ID: 100024. | 2015-07-01 14:25:26 Remark: Since I do not want to use the IB feed for trading I would very much appreciate if that problem could be solved. |
| [2015-07-04 07:08:09] |
| User39772 - Posts: 311 |
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see msg log above what do you think
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| [2015-07-04 07:24:55] |
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This Message Log does not have enough information for us to answer this. It is incomplete.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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