Support Board
Date/Time: Sun, 22 Dec 2024 05:25:24 +0000
CT-MZ5 Cotton Futures
View Count: 1108
| [2015-06-29 04:30:53] |
| User438810 - Posts: 50 |
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There is a large misprint bar in Cotton in all months showing a selloff from $68 to 68 cents. Can I get rid of that false data?
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| [2015-06-29 05:24:21] |
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This is now corrected. Go to the chart and select Edit >>Delete All Data and Download from the main menu. Please let us know if you find any other data errors like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-29 05:24:31
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| [2015-06-29 14:03:01] |
| User438810 - Posts: 50 |
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The misprint is still there. I deleted and dloaded data and restarted the program as well.
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| [2015-06-29 16:15:16] |
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We apologize for this. Since the market was not open earlier for this market, we did not realize there was a mismatch of data between historical and real-time data. This is now solved. Re-download the data again: Go to the chart and select Edit >>Delete All Data and Download from the main menu.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-29 16:41:18] |
| User438810 - Posts: 50 |
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It's still there on the intraday charts. The historical charts look ok. It can't really get the continuous contract data correct on the rollover, but the misprint is gone. The data this misprint happens is 6/14-6/16.
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| [2015-06-29 16:55:01] |
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Enable Chart >> Show Rollover Dates. Provide an image of the chart, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-29 16:56:03
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| [2015-06-29 18:02:26] |
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There is another thing we forgot to mention. You need to update the Symbol Settings as explained here: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After this, if you still have a problem with a Continuous Futures Contract chart, then fully re-download the data for all contract months following the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-30 18:38:51] |
| User438810 - Posts: 50 |
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Ok so this is only for ICE softs. I noticed this in CT and SB. For some reason the prices in sugar on the historical are 12.5 which is correct, however after 6/15 it turns into .1250 making the decimal two digits to the left or where it should be. Suggestions?
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| [2015-06-30 18:59:16] |
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We have definitely corrected the data for Cotton. And we do not see a problem with SB for the Historical Daily charts. We do see a problem with Intraday data and we are correcting that now. Enable Chart >> Show Rollover Dates. Provide an image of the chart, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image The first thing to do though is to re-download the data in the chart. Do this with Edit >> Delete All Data and Download. If it is a Continuous Futures Contract chart, follow the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-30 19:02:47
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| [2015-06-30 19:11:28] |
| User438810 - Posts: 50 |
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Interesting. Those steps worked for SB, but not CT. http://www.sierrachart.com/image.php?l=1435691435725.png
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| [2015-06-30 20:27:16] |
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You need to re-download the data for the July Cotton contract. Here are instructions: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading If you need more help, we can use remote assistance to re-download the data for that particular month, because there should not be anything further that needs to be done. This should be very straightforward to solve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-30 20:28:18
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| [2015-06-30 20:45:36] |
| User438810 - Posts: 50 |
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I just did all of those steps and it still didn't work. Can I get assistance?
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| [2015-06-30 21:30:43] |
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Yes. Enter your telephone number here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-01 03:44:58] |
| User438810 - Posts: 50 |
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I put my number in.
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| [2015-07-01 18:14:43] |
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We tried calling but there was no answer. Let us know when is a good time to call. We were hesitant to call at the time that you posted the last message because it was late in your time zone. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-01 20:52:11] |
| User438810 - Posts: 50 |
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Thanks for calling. I'm free from now until 6pm CST which is 4pm PST.
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| [2015-07-02 00:37:08] |
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We have determined the problem and this will be resolved. We will have a new release out in about five hours at the latest.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-02 18:50:09] |
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Letting you know the version that solves this was released yesterday. Update with Help >> Download Prerelease and re-download the data in the chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-02 20:03:54] |
| User438810 - Posts: 50 |
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It works now. Thank you for resolving this issue.
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