Support Board
Date/Time: Sat, 23 Nov 2024 00:03:14 +0000
Trading DOM Always Visible
View Count: 2051
| [2013-06-07 06:33:28] |
| eagle - Posts: 92 |
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I can't find any way to get a Trading DOM except as part of a Chartbook. So, I select "Chart Window Always Visible" in the Trading DOM so I can change between various Chartbooks while this Trading DOM, and its Time and Sales Window, remain visible. When I switch from one Chartbook to another, about five seconds later, the market depth numbers will vanish and disappear. They reappear gradually, and sometimes they are garbled and overlaid on each other. This behavior seems inconsistent, but I'm not sure about that. I've tried opening the same contract in each of the chartbooks, but that seems to have no effect at all. I'm using v983 connected to TT FIX with Full Book requested. |
| [2013-06-07 06:38:10] |
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We will resolve this in the next release. Although, the market depth should not be stopped for a symbol which is no longer visible when switching between Chartbooks in the case of TT. Please provide an image of what you are seeing, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-07 06:40:06
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| [2013-06-07 07:15:12] |
| eagle - Posts: 92 |
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Two images: With each, I waited until the numbers began to re-populate, then I quickly captured the image. The second one caught the "overlays". The market depth level is 10. Each level should be populated with a number. This was happening even before I added the Volume By Price study. I just checked: it also occurs with Trade Simulation Mode Off. http://www.sierrachart.com/image.php?l=1370588240211.png http://www.sierrachart.com/image.php?l=1370588380545.png Thank you. Date Time Of Last Edit: 2013-06-07 07:22:38
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| [2013-06-07 07:25:12] |
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OK, we have an idea of what the problem could be. Hopefully this should be resolved in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-10 16:24:45] |
| eagle - Posts: 92 |
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I just noticed in the Message Log that when I change chartbooks, I get a message print of "Unsubscribed from market depth data for " the contract that I'm interested in maintaining market depth data for, and then another message of "Requesting market depth updates for: " a different contract, based on the newly opened chartbook. Hope this is helpful for you in determining why I keep losing market depth data. |
| [2013-06-10 16:30:59] |
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We understand what the problem is and it will be resolved in the next release. A new release will be out later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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