Support Board
Date/Time: Sun, 22 Dec 2024 11:33:56 +0000
EU6 charts won't update
View Count: 931
| [2015-06-17 08:56:21] |
| User11942 - Posts: 298 |
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Hello SC team, my charts for F.US.EU6U15 won't update and the last data record on my charts for the symbol is dated 9:00:21 PM Eastern Jun 16. Please see quote from the message log below. Re-downloading won't help as well. Thanks in advance. Intraday data recording state for symbol F.US.EU6U15 is set to download pending. | 2015-06-17 04:43:36
Reloading all charts with filename: F.US.EU6U15.scid | 2015-06-17 04:43:36 HD Request # 24 | Downloading Intraday chart data for F.US.EU6U15 to the file F.US.EU6U15.scid. Service: cqg | 2015-06-17 04:43:36 HD Request # 24 | Download start Date-Time: 2015-06-16 19:09:59.0 | 2015-06-17 04:43:36 HD Request # 24 | Using server: ds5.sierracharts.com port 10149 | 2015-06-17 04:43:36 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-06-17 04:43:36 Socket (26) | Connected. | 2015-06-17 04:43:36 HD Request # 24 | Sending historical data logon request message. | 2015-06-17 04:43:36 HD Request # 24 | Requesting Intraday data. Start Date-Time: 2015-06-16 19:09:59. Record interval: 0. Symbol: F.US.EU6U15 | 2015-06-17 04:43:36 HD Request # 24 | Decompressing data. | 2015-06-17 04:43:37 HD Request # 24 | Receiving Intraday data for F.US.EU6U15 starting at 2015-06-16 19:11:43 | 2015-06-17 04:43:37 HD Request # 24 | Timestamp of first Intraday data file record written: 2015-06-16 19:11:43 | 2015-06-17 04:43:37 Socket (26) | Shutdown and closed. | 2015-06-17 04:43:37 The network socket for historical data has been closed. | 2015-06-17 04:43:37 HD Request # 24 | Received 615 records from 2015-06-16 19:11:43 to 2015-06-16 21:00:21 (108.6 minutes) and wrote 615 records for F.US.EU6U15 | 2015-06-17 04:43:37 HD Request # 24 | Intraday download COMPLETE for F.US.EU6U15. Completion time: 1s. Unique request ID: 23 | 2015-06-17 04:43:37 Removed historical data download ID 23 | 2015-06-17 04:43:37 Real-time Intraday chart data file updates started for F.US.EU6U15 | 2015-06-17 04:43:37 |
| [2015-06-17 16:04:50] |
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If you are not receiving any real-time streaming data, then this is an issue on the CQG side. We are observing the same thing. We are checking on it. As of this moment the historical data is now up to date. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-17 16:23:20] |
| User11942 - Posts: 298 |
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Yes, historical data is okay now. But you're right and I'm not receiving real-time that is strange b/c I can see real-time market depth and there are no any troubles with other platforms using the same feed.
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| [2015-06-17 16:44:34] |
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We are contacting CQG about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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