Support Board
Date/Time: Sun, 22 Dec 2024 05:09:17 +0000
equities data delay
View Count: 1002
| [2015-06-15 13:31:55] |
| User57210 - Posts: 121 |
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I have SC US equities datafeed. I've noticed it's started getting a big laggy on the open. Today it's the worst it has been to a very unacceptable level. -Thanks |
| [2015-06-15 13:41:22] |
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Do you still notice the problem at this moment? If so, please let us know the particular symbol you notice this with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-16 00:01:37] |
| User57210 - Posts: 121 |
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It only lasts for a few minutes right around the open. Today I was watching, AAPL, BABA, and FEYE. It does tend to "catch up" within 3-4 minutes, but that is a very critical time for me. I'm using a very fast computer, on a very fast internet connection in Manhattan.
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| [2015-06-16 00:55:32] |
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How much of a delay are you seeing at the open so we can track this down?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-16 00:55:46
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| [2015-06-16 17:42:24] |
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We monitored the data feed this morning and we saw a 4 second delay at the open. The problem was not on our server, but with the data feed provided to the server. We will contact the data feed provider about this. Other than yesterday (2015-06-15), is this what you are noticing? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-16 17:45:32] |
| User57210 - Posts: 121 |
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Yes, I even took a video today to show you screencast.com/t/2Wf2igxPWb5 Today was not near as bad as yesterday. Thanks for following up. I hope it can get resolved soon. |
| [2015-06-16 17:47:10] |
| User57210 - Posts: 121 |
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Specifically, today looked like a stall, and then it caught right up. Yesterday continued to lag behind real time prices for several minutes. Thanks again. |
| [2015-06-25 16:54:03] |
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Do you notice any improvement with this, at least sometimes? On one of the servers we reduced the number of symbols being tracked which should make a difference. Although you would not notice a difference unless you were connected to that server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-26 14:51:12] |
| User57210 - Posts: 121 |
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No, there is no improvement. I really do like your price point for the data, but I will tell you that I am looking for another provider. It's just not acceptable.
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| [2015-06-26 20:10:27] |
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This will be fine. Our first analysis of this is that it is an issue on the source data feed side which we do not have any control over. We will verify this and let them know about it. But we have no idea when they will be able to resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-29 17:51:53] |
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We monitored the problem this morning, and what we observed was an issue on our side related to the delay. We are making some changes this evening which should solve that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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