Support Board
Date/Time: Thu, 09 Jan 2025 20:01:31 +0000
Logon error message
View Count: 996
| [2015-06-10 08:41:04] |
| User11942 - Posts: 298 |
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Hello SC, every time I open a chart today, I will get an error message and a log will pop. HD Request # 2 | Sending historical data logon request message. | 2015-06-10 04:32:19 HD Request # 2 | Error downloading historical Intraday data for CLN5-NYMEX. Historical data logon error: Serving data is disabled | 2015-06-10 04:32:19 * Socket (3) | Shutdown and closed. | 2015-06-10 04:32:19 The network socket for historical data has been closed. | 2015-06-10 04:32:19 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLN5-NYMEX | 2015-06-10 04:32:19 Please advise what is that and how to fix/switch popping log off? Thanks. |
| [2015-06-10 09:35:58] |
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One of the servers is off-line. You can disregard the message because there is a retry to the other server. Just move the Message Log out of the way. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-16 18:31:18] |
| 100 - Posts: 147 |
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Hello SC. I think I have a problem with my broker. I just wanted to run this by you guys, and make sure its not SC. I am seeing this message: -Downloading intraday chart data -Resolved address ds5.sierracharts.com -Connected -Sending historical data logon request -Error downloading historical intraday data -- historical data logon error: Serving data is disabled -Network socket for historical data has been closed. I get this message 3-4 times in a row. No historical data - Only live data. Is this a broker related problem? |
| [2016-08-16 18:51:28] |
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You need to update Sierra Chart to the current version: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate You have been given a notice for the last two weeks about this, when starting Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-16 19:13:14] |
| 100 - Posts: 147 |
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My fuck up guys. Sorry for not reading more first. :( Thank you for the help! |
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