Support Board
Date/Time: Sun, 22 Dec 2024 15:31:52 +0000
Never stops downloading data
View Count: 1055
| [2015-06-09 20:48:01] |
| User97684 - Posts: 136 |
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Hi, Please help - since Friday, I can't download any chart data, as Sierra doesn't stop downloading. please take a look at the log - this keeps running and running and running until I have to disconnect from OEC. What have I done wrong? Thank you! ........ ESU14 | 2015-06-09 21:02:19 ESZ14 | 2015-06-09 21:02:19 ESH15 | 2015-06-09 21:02:19 ESM15 | 2015-06-09 21:02:19 ESM15 [CB] 2500 Volume #1 | Waiting for historical downloads to complete with the IDs: 575, | 2015-06-09 21:02:19 HD Request # 565 | Downloading Intraday chart data for ESM15 to the file ESM15.scid. Service: oec | 2015-06-09 21:02:19 HD Request # 565 | Truncating file to starting Date-Time of 2015-03-05 00:00:00 | 2015-06-09 21:02:19 HD Request # 565 | Download start Date-Time: 2015-03-04 23:59:59.0 | 2015-06-09 21:02:19 Date rule based rollover from ESZ13 to next contract occurs at 2013-12-12. | 2015-06-09 21:02:19 Date rule based rollover from ESH14 to next contract occurs at 2014-03-13. | 2015-06-09 21:02:19 Date rule based rollover from ESM14 to next contract occurs at 2014-06-12. | 2015-06-09 21:02:19 Date rule based rollover from ESU14 to next contract occurs at 2014-09-11. | 2015-06-09 21:02:19 Date rule based rollover from ESZ14 to next contract occurs at 2014-12-11. | 2015-06-09 21:02:19 Date rule based rollover from ESH15 to next contract occurs at 2015-03-12. | 2015-06-09 21:02:19 Date rule based rollover from ESM15 to next contract occurs at 2015-06-11. | 2015-06-09 21:02:19 Checking Intraday data file for symbol ESZ13 for the date range from 2013-09-12 to 2013-12-12. | 2015-06-09 21:02:19 Checking Daily data file for symbol ESZ13 for the date range from 2013-09-12 to 2013-12-12. | 2015-06-09 21:02:19 Checking Intraday data file for symbol ESH14 for the date range from 2013-12-12 to 2014-03-13. | 2015-06-09 21:02:19 Checking Daily data file for symbol ESH14 for the date range from 2013-12-12 to 2014-03-13. | 2015-06-09 21:02:19 Intraday data file for ESM14 exists and is empty. Skipping Intraday data download. | 2015-06-09 21:02:19 Checking Daily data file for symbol ESM14 for the date range from 2014-03-13 to 2014-06-12. | 2015-06-09 21:02:19 Intraday data file for ESU14 exists and is empty. Skipping Intraday data download. | 2015-06-09 21:02:19 Checking Daily data file for symbol ESU14 for the date range from 2014-06-12 to 2014-09-11. | 2015-06-09 21:02:19 Checking Intraday data file for symbol ESZ14 for the date range from 2014-09-11 to 2014-12-11. | 2015-06-09 21:02:19 Checking Daily data file for symbol ESZ14 for the date range from 2014-09-11 to 2014-12-11. | 2015-06-09 21:02:19 Checking Intraday data file for symbol ESH15 for the date range from 2014-12-11 to 2015-03-12. | 2015-06-09 21:02:19 Checking Daily data file for symbol ESH15 for the date range from 2014-12-11 to 2015-03-12. | 2015-06-09 21:02:19 Intraday data file for ESM15 exists and is empty. Skipping Intraday data download. | 2015-06-09 21:02:19 Checking Daily data file for symbol ESM15 for the date range from 2015-03-12 to 2015-06-09. | 2015-06-09 21:02:19 ESM15 [CB] 15 Min #8 | Symbols used for continuous contract chart: | 2015-06-09 21:02:19 ESZ13 | 2015-06-09 21:02:19 ESH14 | 2015-06-09 21:02:19 ESM14 | 2015-06-09 21:02:19 ESU14 | 2015-06-09 21:02:19 ESZ14 | 2015-06-09 21:02:19 ESH15 | 2015-06-09 21:02:19 ESM15 | 2015-06-09 21:02:19 ESM15 [CB] 15 Min #8 | Waiting for historical downloads to complete with the IDs: 575, | 2015-06-09 21:02:19 Date rule based rollover from ESM15 to next contract occurs at 2015-06-11. | 2015-06-09 21:02:19 Intraday data file for ESM15 exists and is empty. Skipping Intraday data download. | 2015-06-09 21:02:19 Checking Daily data file for symbol ESM15 for the date range from 2015-03-12 to 2015-06-09. | 2015-06-09 21:02:19 ESM15 [CB] 15 Min #3 | Symbols used for continuous contract chart: | 2015-06-09 21:02:19 ESM15 | 2015-06-09 21:02:19 ESM15 [CB] 15 Min #3 | Waiting for historical downloads to complete with the IDs: 575, | 2015-06-09 21:02:19 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESM15.scid | 2015-06-09 21:02:19 Date rule based rollover from ESZ13 to next contract occurs at 2013-12-12. | 2015-06-09 21:02:19 Date rule based rollover from ESH14 to next contract occurs at 2014-03-13. | 2015-06-09 21:02:19 Date rule based rollover from ESM14 to next contract occurs at 2014-06-12. | 2015-06-09 21:02:19 Date rule based rollover from ESU14 to next contract occurs at 2014-09-11. | 2015-06-09 21:02:19 Date rule based rollover from ESZ14 to next contract occurs at 2014-12-11. | 2015-06-09 21:02:19 Date rule based rollover from ESH15 to next contract occurs at 2015-03-12. | 2015-06-09 21:02:19 Date rule based rollover from ESM15 to next contract occurs at 2015-06-11. | 2015-06-09 21:02:19 Checking Intraday data file for symbol ESZ13 for the date range from 2013-09-12 to 2013-12-12. | 2015-06-09 21:02:19 Checking Daily data file for symbol ESZ13 for the date range from 2013-09-12 to 2013-12-12. | 2015-06-09 21:02:19 Checking Intraday data file for symbol ESH14 for the date range from 2013-12-12 to 2014-03-13. | 2015-06-09 21:02:19 Checking Daily data file for symbol ESH14 for the date range from 2013-12-12 to 2014-03-13. | 2015-06-09 21:02:19 Intraday data file for ESM14 exists and is empty. Skipping Intraday data download. | 2015-06-09 21:02:19 Checking Daily data file for symbol ESM14 for the date range from 2014-03-13 to 2014-06-12. | 2015-06-09 21:02:19 |
 never_stops_1.png / V - Attached On 2015-06-09 20:47:04 UTC - Size: 322.21 KB - 336 views never_stops_2.png / V - Attached On 2015-06-09 20:47:23 UTC - Size: 328.75 KB - 303 views |
| [2015-06-09 21:12:20] |
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We would like to contact you and looked to the problem with remote assistance to better understand what is happening. Are you available now?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-10 13:43:53] |
| User97684 - Posts: 136 |
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Hi thanks, very kind. I can be aroun 14.00 usa central time , or 15.00 central time. ( Uk time 20.00 and 21.00) |
| [2015-06-10 20:24:41] |
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We apologize for being a little late. We just tried calling now and there was no answer. Please let us know if you are still available this evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-10 20:33:05] |
| User97684 - Posts: 136 |
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hi thanks, yes please, I have even bought myself headphones with a mic, thank you
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| [2015-06-11 04:17:19] |
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This issue has been resolved by remote assistance. When symbols are used that do not match with the selected service, this might have caused the problem and this has been solved in the code. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-11 04:26:11
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| [2015-06-11 05:34:07] |
| User97684 - Posts: 136 |
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Thanks a lot for your assistance. I have my charts up as they should. But now, as far as I understand it there is a problem with my charts tagging each other continuously - please see log. Will this be something in my study settings within these charts, do you think? -- Open E Cry FIX | Connected to the market data server. | 2015-06-11 03:57:47 Open E Cry FIX | Connected. | 2015-06-11 03:57:47 Open E Cry FIX | Starting real-time market data updates for: ESM5. ID: 1 | 2015-06-11 03:57:48 Intraday data recording state for symbol ESM5 is set to download pending. | 2015-06-11 03:57:48 HD Request # 224 | Downloading Intraday chart data for ESM5 to the file ESM5.scid. Service: oec | 2015-06-11 03:57:48 HD Request # 224 | Download start Date-Time: 2015-06-11 03:56:34.0 | 2015-06-11 03:57:48 HD Request # 224 | Using server: oec.sierracharts.com port 10149 | 2015-06-11 03:57:48 Socket (0) | Resolved address oec.sierracharts.com to IP 204.11.49.26 | 2015-06-11 03:57:48 Socket (588) | Connected. | 2015-06-11 03:57:48 HD Request # 224 | Sending historical data logon request message. | 2015-06-11 03:57:48 HD Request # 224 | Requesting Intraday data. Start Date-Time: 2015-06-11 03:56:34. Record interval: 0. Symbol: ESM5 | 2015-06-11 03:57:48 HD Request # 224 | Decompressing data. | 2015-06-11 03:57:48 HD Request # 224 | Receiving Intraday data for ESM5 starting at 2015-06-11 03:56:34 | 2015-06-11 03:57:48 HD Request # 224 | Timestamp of first Intraday data file record written: 2015-06-11 03:57:38 | 2015-06-11 03:57:48 Socket (588) | Shutdown and closed. | 2015-06-11 03:57:48 The network socket for historical data has been closed. | 2015-06-11 03:57:48 HD Request # 224 | Received 2 records from 2015-06-11 03:56:34 to 2015-06-11 03:57:38 (64.0 seconds) and wrote 1 record for ESM5 | 2015-06-11 03:57:48 HD Request # 224 | Intraday download COMPLETE for ESM5. Completion time: 0s. Unique request ID: 227 | 2015-06-11 03:57:48 Removed historical data download ID 227 | 2015-06-11 03:57:48 Real-time Intraday chart data file updates started for ESM5 | 2015-06-11 03:57:48 Chart #2 has tagged chart #1 for full recalculation. Chartbook: ES charts 2015.cht | 2015-06-11 03:57:49 Chart #2 has tagged chart #8 for full recalculation. Chartbook: ES charts 2015.cht | 2015-06-11 03:57:49 Chart #8 is performing a full recalculation because it has been tagged. Chartbook: ES charts 2015.cht | 2015-06-11 03:57:49 Chart #1 is performing a full recalculation because it has been tagged. Chartbook: ES charts 2015.cht | 2015-06-11 03:57:50 OEC FIX Trading socket (586) | Closed. No error. | 2015-06-11 03:59:27 OEC FIX Trading socket (586) | Shutdown and closed. | 2015-06-11 03:59:27 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-06-11 03:59:27 Connection to the external service has been lost. | 2015-06-11 03:59:27 OEC FAST Data socket (587) | Closed. No error. | 2015-06-11 03:59:27 OEC FAST Data socket (587) | Shutdown and closed. | 2015-06-11 03:59:27 OEC FAST Data: Socket connection was closed without any logout messages sent or received. | 2015-06-11 03:59:27 OEC FIX Trading: DisconnectFIX called. | 2015-06-11 03:59:27 Disconnected from Open E Cry. | 2015-06-11 03:59:27 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-06-11 03:59:27 Open E Cry FIX | Connecting to trading server sim.openecry.com:9300. | 2015-06-11 03:59:30 OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2015-06-11 03:59:30 OEC FIX Trading socket (589) | Connected. | 2015-06-11 03:59:30 OEC FIX Trading: Sending the Logon message. | 2015-06-11 03:59:31 OEC FIX Trading | Connected to trading server. | 2015-06-11 03:59:31 Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2015-06-11 03:59:31 OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2015-06-11 03:59:31 OEC FAST Data socket (590) | Connected. | 2015-06-11 03:59:31 OEC FAST Data: Sending the Hello message. | 2015-06-11 03:59:31 OEC FAST Data: Sending the Logon message. | 2015-06-11 03:59:31 Open E Cry FIX | Connected to the market data server. | 2015-06-11 03:59:31 Open E Cry FIX | Connected. | 2015-06-11 03:59:31 Open E Cry FIX | Starting real-time market data updates for: ESM5. ID: 1 | 2015-06-11 03:59:31 Intraday data recording state for symbol ESM5 is set to download pending. | 2015-06-11 03:59:31 HD Request # 225 | Downloading Intraday chart data for ESM5 to the file ESM5.scid. Service: oec | 2015-06-11 03:59:32 HD Request # 225 | Download start Date-Time: 2015-06-11 03:58:42.0 | 2015-06-11 03:59:32 HD Request # 225 | Using server: oec.sierracharts.com port 10149 | 2015-06-11 03:59:32 Socket (0) | Resolved address oec.sierracharts.com to IP 204.11.49.26 | 2015-06-11 03:59:32 Socket (591) | Connected. | 2015-06-11 03:59:32 HD Request # 225 | Sending historical data logon request message. | 2015-06-11 03:59:32 HD Request # 225 | Requesting Intraday data. Start Date-Time: 2015-06-11 03:58:42. Record interval: 0. Symbol: ESM5 | 2015-06-11 03:59:32 HD Request # 225 | Decompressing data. | 2015-06-11 03:59:32 HD Request # 225 | Receiving Intraday data for ESM5 starting at 2015-06-11 03:58:42 | 2015-06-11 03:59:32 HD Request # 225 | Timestamp of first Intraday data file record written: 2015-06-11 03:59:26 | 2015-06-11 03:59:32 Socket (591) | Shutdown and closed. | 2015-06-11 03:59:32 The network socket for historical data has been closed. | 2015-06-11 03:59:32 |
| [2015-06-11 08:34:20] |
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This is easily solved and is documented in help topic 30.3 here: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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