Support Board
Date/Time: Sun, 22 Dec 2024 19:59:38 +0000
Missing Chart Data
View Count: 881
| [2015-05-26 03:05:07] |
| User463662 - Posts: 50 |
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I am currently using Rithmic Data feed. I'm using ESM15 for my chart. Whenever I adjust my settings to change to a Continuous Futures Contract using the back adjusted date rollover option, I immediately lose the month of April 2015 in my chart. So then I try to reload and recalculate. After that I try to delete and download the data. Each time it's still missing. Eventually I have to go back and say "None" for continuous futures contract. This will only give me limited history though up until about February. I would really like to be able to see at least the last year or two when I'm setting up my chart each night if possible.
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| [2015-05-26 06:17:35] |
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ESM15 is not a valid Rithmic symbol. Only use the symbols found in File >> Find Symbol. If there is any missing data, refer to this section here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#MissingOrIncompleteIntradayChartData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-26 20:15:12] |
| User463662 - Posts: 50 |
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I meant ESM5. I will try these steps again. I tried them last night. I'm able to get the missing dates to load. The problem is whenever I switch the settings to a continuous futures contract and try to back adjust it, those dates disappear again. If I clock "none" for continuous futures contract, the dates appear. I'm not getting why this happens each time.
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| [2015-05-26 20:40:07] |
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This is still not the correct symbol. The Rithmic symbol would be ESM5-CME If there is missing data in a Continuous Futures Contract chart, follow the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-26 21:09:05] |
| User463662 - Posts: 50 |
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Yes, that's the symbol I have loaded. I chose it directly from find symbol. What I've been trying to say on here is I have followed those instructions countless times now. The issue is whenever I select continuous futures contract in the advanced chart settings tab and have it back adjust the previous dates, a bunch of data disappears again. I can load the missing data by following all the steps in the instructions, but as soon as I select that button there becomes gaps in the data again. Then I go through the steps all over again only to have this problem keep resurfacing. I've read and followed the steps on the instructions you guys have given me multiple times now. I can't figure out why this keeps happening whenever I select a continuous futures contract.
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| [2015-05-26 21:18:28] |
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Make sure your telephone number is set here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo We will contact you and use remote assistance to help you with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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