Support Board
Date/Time: Sun, 22 Dec 2024 19:46:56 +0000
Volume Distribution Paintbar Study
View Count: 1752
| [2015-05-13 10:00:32] |
| User78442 - Posts: 260 |
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Hi, I'm looking at this study. I loaded a 15m 6E Chart with the default settings but can't see why the bottom 15% volumes are not printing - See enclosed. Any ideas? |
 6EM5 15 Min #25 2015-05-13 10_55_47.335.png / V - Attached On 2015-05-13 09:59:47 UTC - Size: 89.16 KB - 753 views |
| [2015-05-15 04:33:36] |
| User78442 - Posts: 260 |
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Is anyone going to answer this???
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| [2015-05-15 05:00:39] |
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This study is not within the scope of our standard support. It was custom developed for another group. We would not know the answer to this without careful research.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-15 05:08:12] |
| User78442 - Posts: 260 |
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OK, but it is within your product delivered studies so you need to take responsibility for supporting it. Please point me in the direction of "another group" or research the issue and respond.
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| [2015-05-15 05:35:15] |
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We will get to it but we cannot deliver a fast answer on this. We will look at it sometime next week. The study has to be carefully reviewed and properly documented. It does not have proper and thorough documentation at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-15 05:35:42
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| [2015-05-15 05:51:39] |
| User78442 - Posts: 260 |
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OK fair enough. I look forward to it!
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| [2015-05-24 07:18:36] |
| User78442 - Posts: 260 |
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Hi, its been a week, any progress?
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| [2015-05-26 05:08:56] |
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No not yet. We do not want to make a promise we cannot keep. We will try to get to this as soon as we can, but we cannot make a promise as to when. We should have not said it would have been last week. If you would like a refund for Sierra Chart, please let us know. Once again, this functionality was specially developed for a particular group of users and it is not properly documented and does require specialized code review. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-26 05:10:12
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| [2015-05-26 05:19:07] |
| User78442 - Posts: 260 |
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OK do your best, I'm patient!
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| [2015-05-26 06:03:55] |
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We had a quick look at the study and the calculations appear to be correct. For the 6E, we do see the bottom 15% (the default) volume being colored: http://www.sierrachart.com/image.php?l=1432620156386.png Go to the Subgraphs tab of the Study Settings window for the study and check the color settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-26 06:12:42] |
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From the chart image in the first post we can see the color settings are correct. However, we see that you are not running the current version of Sierra Chart. There were some recent changes to the study. Update Sierra Chart to the latest release. Also make sure you have a tick by tick data configuration: http://www.sierrachart.com/index.php?page=doc/doc_TickbyTickDataConfiguration.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-26 21:11:35] |
| Al SC Developer - Posts: 434 |
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Check your input for the Low Volume Percentage. If it is negative or greater than 100 then you will see the behavior that you are observing. Also if it is expressed as a small value < 1 (i.e. .01) you will likely only see low volume plotted on a few bars. The intent of the study is to specify a percentage like 15% not with values of .15. We will be changing this to enforce valid ranges and better interpret decimal values. Also, the doc is still being worked on. |
| [2015-05-27 02:12:28] |
| User78442 - Posts: 260 |
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I've updated SC and the study looks to be functioning fine. Thanks for your input!
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